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Taken Down Legitimately! Wow!

Adwords, hacked, cancelled adwords



3:22 pm on Dec 16, 2010 (gmt 0)

5+ Year Member

A few days ago, my adwords were shut down - I got the infamous : your account has been cancelled and cannot be reactivated ' notice. So of course, I email adwords. And they email me back with a 'we'll investigate this and get back to you. About 5 minutes after I emailed, I got an email that I was undergoing a security check. Thankfully, it was not a full body scan.

Suspicious by nature, I railed against adwords - THE WEEK BEFORE XMAS, a security 'check'. Right.

I got a lovely email back that in fact, it WAS really and truly a security check - and a day or so later, that the check was done, and voila, my account had been hacked. Someone had sneaked in and done a nasty 'fast loans' adwords ad under one of my luxury yarn campaigns. I was aghast!

So I asked for some details - they gave me a few snippets of info. I am wondering if anyone has experienced this - and how the evildoers got in....

They evidently used one of my older emails on the account. I have since disabled that on my account, but am wondering - i recently 'tested' clickable, and some other third party tools to manage multiple adwords campaigns and am wondering whether this opened some kind of security hole. Anybody?

And yes, they completeled the check, I've scanned and rescanned every computer I use to access this account, and the account is live again - but still. The most interesting thing? My sales were huge for the days adwords was down. Hmmmmm.....


4:59 pm on Dec 22, 2010 (gmt 0)

5+ Year Member

About 4 years ago, when I was working for a very large agency, I happened upon 3 accounts with suddenly suspiciously high spend.

All accounts belonged to a co-worker, and all were hacked by foreign language jobs sites. Google refunded the money as far as I know, but no details were given as to how our accounts were compromised and no additional security measures were put into place.

So, I'm sorry that I can't really help explain what happened, but you're certainly not alone, fabulousyarn.


8:11 pm on Dec 23, 2010 (gmt 0)

5+ Year Member

My adwords was closed this morning (Christmas Gift ho ho hoooo...) without reason and after 5000$ in their pockets! And i don't received email before ! Just the message at the top (adwords admin).

@fabulousyarn where did you write ?


10:11 pm on Jan 5, 2011 (gmt 0)

5+ Year Member

Hi - sorry why why why - been offline for a bit...I wrote to support at adwords thru the adwords site - (it takes a while after not finding an answer in their suggested answer widget) but they will email you back.



3:57 pm on Jan 11, 2011 (gmt 0)

5+ Year Member

You need to make friends with the Google AdWords reps, they would easily take care of these problems. As for security of the account - it is ALL about your username and password becoming compromised. It's easy to hack a gmail account so, that's a big area of break-ins especially hackers using things such as social manipulation tactics.


3:19 pm on Jan 13, 2011 (gmt 0)

5+ Year Member

Whats interesting is that the hack wasn't using gmail, and the security people said it was ONLY about adwords - nothing else, and that it shouldnt compromise anything else - I thuoght THAT was interesting. The signon and password were ANCIENT ones that I barely use anymore, anywhere.

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