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I sure wish, along with the GAP certification, they gave us a special super secret email address where we could bypass front line support. I've got a sticky note up on my wall now of names of reps with whom I will NOT deal if they answer one of my support concerns. Just added another one.
It had me fooled for about 2 seconds. Funny to imagine that Google wouldn't know their own ads were showing and that you would manually need to confirm by clicking a link.
But the email starts with the the phrase "Your account has stopped showing ads." so I can imagine it sending some people into a panic.
This was not sent to my MCC email, but rather the e-mail for one of our accounts.