Last week, I noticed that my ads were not running. I called Google and they told me that my account was associated with another account that was running affiliate offers.
After doing some reading online, the only thing I can think of is that the company that was manging my Adwords account, also has other clients that they manage affiliate offers for.
This is very damaging for my business. And I have spoken with my Google rep but she said there is nothing she can do.
I feel like I have done nothing wrong, and Google's policy of not even hearing me out is greatly damaging my revenue from a legitimate website that is more than 10 years old.
I am considering taking legal action against Google. I feel like advertising on Google Adwords these days, is like having a phone line, it is vital for most/all Internet businesses. By Google not allowing me to do so, they are killing my brand, and using Monopolistic powers.
Does anyone have any experience with getting a banned Adwords account back up? Really I just need them to listen to what has happened here, because I am pretty sure that I did not do anything against Google's policies. Maybe the company that managed my account did, but why should I be penalized so harshly.
I have filed a police report against the company that was managing my account, because they also used my credit card to fund some of their other Google Adwords accounts without my consent. And I will probably sue them too, but that won't solve my Adwords problem.
Any suggestions would be greatly appreciated.
If Adwords was so important to your business why would you give away that private information?
Google banned your account and not the company you hired to manage it. I have to side with Google on this one, because it's the account that broke their rules and was banned. Google doesn't care who is logging in to manage the ads.
I'm sure somewhere in the user agreement for adwords it states clearly not to give away your account information.
I recommend you contact some advertising agencies that manage online ads, and hire them to do your advertising. They will use their own accounts and will also provide you with exposure to other markets.
The problem now is that it seems Adwords has blocked our domain name, so even if we hire another company they won't be able to advertise our domain name. Is there a work around this? Our domain name is already branded, and has been used since 1999. It would kill our business to try to start and brand a new domain name.
It's not Google that you should be venting but get your account rep to go over your account (if possible) to see if the company you hired created another campaign that created this mess.
Sounds like you hired a really bad company that
they also used my credit card to fund some of their other Google Adwords accounts without my consent., and I wouldn't be a bit suprised you find some really bad campaigns they also created in your account that got you banned.
SportsNut2000 I am very sorry to hear this especially since I believe your truly a victim of another companies irresponsibility and hope and pray you can get it resolved.
You mention I may be elligible for a review, but who at Google do I contact for a review? When I contact support I get back a very generic response that does not help me.
[webmasterworld.com...]
[webmasterworld.com...]
He had a very similar thing happen to him, and he managed to get it sorted just last week or so. Talk to him he can probably give you some advice
And I have spoken with my Google rep but she said there is nothing she can do.
Start there again have them look to see if there were other campaigns added under the companies IP you hired, or you can research your own account to investigate. Google has many more ways to determine when the campaign was built what IP built the new campaign and so on.
As DiscoStu pointed out don't vent at Google but try in a rational way to present your case as in the case of interiorexpress. He was able to prove he was a victim and hopefully you should as well.
Who else at Google can I appeal this to? Every day that goes by, my business is lossing so much money.
Don't blame the scammers, blame yourself for putting yourself at risk. Google respects that a lot more than "It's not MY fault, it's ________."
Google Inc.
1600 Amphitheatre Parkway
Mountain View, CA 94043
Phone: +1 650-253-0000
Fax: +1 650-253-0001
Maybe if you try the contact form (I know, not so great), but maybe it will get you into contact with someone new.
[services.google.com...]
Does anyone have any contact names of people in a department that can do something?
Your only hope at this point is to send Google some evidence you were scammed and be apologetic, not demanding or blaming.
Does anyone else find it sad that this is what it has come to when dealing with Google's subjective and vague policies?
We must apologize and prostrate ourselves to them?
Sadly, I agree with the above statement when it comes to trying to get any kind of help from Google. If you insinuate that Google is in any way at fault or to blame they will claim up on you in an instant.
I just think it's absurd this is where we are at when dealing with Google.
SportsNut2000, did you dry to pm smallcompany?
I just replied to a personal message and also want to mention it here since SC's pseudo has been called openly.
Have no clue where that could come from - that "smallcompany" was in the same situation and so on... that's not true.
I ask you to double check information before you post, especially when you start "pulling" other people in.
*****
In regards of this specific case, it's always hard to judge and give advice as nobody knows if all information has been put onto the table, nor how trustful or not the posts are.
Anyway, by taking it as it is, you have to penetrate through however you can, as long as it's legitimate way.
Is that by calling, mailing, emailing, or booking a hotel for two nights and visiting Google in California, I don't know, but all boils down to "getting there", virtually or physically, and having Google people understand the matter - if they did not already.
Forums are not places where you can get any super advice that is better than one you can figure at your own when you think well about your situation.
They may be good for getting some info, or serving some info, but when it comes down to something that is "too personal"...
The real help is elsewhere...
Sorry, meant interiorexpress...not sure why I got the two of you mixed up
Google Adwords runs their business like the Soup Nazi of Seinfeld.
They don't care if you are feeding orphans in Africa. They don't care if you are running a Mother Teresa Ophan Site.
If you log into your account from a starbucks to check your balance and a scammer used that same starbucks IP to scam google money tree offers, your done.
g doesn't operate under normal human rules - they operate under the philosophy of the Soup Nazi. NO SOUP FOR YOU! Ofcoarse the soup is amazing, you must have it - but if you tell them you didn't get bread, then you will hear,
"here is your money back, get the hell out."
AWA, tell me I'm wrong. I am an adwords pro - I create accounts for people all day and hear the "slash anf burn stories" over and over and over again.
Im sure a lawyer could do something with a discrimination suit - we can hope.
We the Internet users, and Internet entrepreneurs made Google so popular (too popular) and we the Internet users and entrepreneurs can also take Google off it's high chair.
There are options out there. Using AdWords just made me lazy and complacent, but now I found better sources. Thank you Google for your blessing in disguise.
