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No Adwords Support for Customer

         

jojy

12:47 pm on Mar 22, 2009 (gmt 0)

10+ Year Member



Its now 3rd week I am trying to contact with adwords support for ads troubleshooting but none of them contacted me. Each time I get this automate reply if I contact them in weekend
"Dear Advertiser,

Thank you for your email.

We are out of the office for the weekend and are unable to answer your email, however, we'd still like to help you resolve your issue. You can find quick and detailed answers in one of our online resources described below. If these resources do not provide the information you require, you will need to reply to this message after the weekend (Monday to Friday) during our business hours: 09:00 – 18:00 (GMT +8 hours timezone) and we will be happy to help you."

During business days I get no automate reply. I have searched for phone number but found nothing. I have enough funds and 2 approved ads (one of them suddenly stopped and other one is new). I am completely disappointed from adwords support, unlike other ad networks google never provide phone support perhaps they want to save their money?

Any one know whats the best way to reach them?

netmeg

3:46 pm on Mar 23, 2009 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member Top Contributors Of The Month



Try going into the chat from your AdWords account, during regular business hours.

They don't offer weekend support though, so if that's the only time you can contact them, you're stuck with email.

seostew

10:15 pm on Mar 23, 2009 (gmt 0)

10+ Year Member



@joly

1-866-2Google

jojy

6:02 am on Mar 24, 2009 (gmt 0)

10+ Year Member



thanks :)