i am a big fan of Google. been an Adwords client since 2001, and a Google search engine user since the beginning in 98/99.
but since the IPO, Google begins to look like Microsoft in the computer industry, or Wal-Mart in general.
so this is my problem and i need a Google rep to save me :(
i spent $1,600 on Google lately for a $25,000 turnover. u could say "wow so cool , whats wrong?"
Google terminated my accounts, blacklisted my IP, banned my credit card, and doesnt answer the 10 emails requesting info about what happened, that i sent.
they said before that too many of my campaign ads have been rejected so next one, they cut our commercial relationship.
so i guess they did it, without sending any email, any notice to make me know it.
i was telling them, ok i will be careful, but i am not a bad client, i didnt spend any $$ at their largest competitor, i am really a big fan of Google.
but since the IPO, looks like the reps, secretaries are all millionaire and the customer service is terrible!
they could hire more ppl to improve this, but they dont do it. more and more ppl advertise, it takes them days to answer a simple question, and it takes days too to set up a campaign ad that works.
officially, its 24h for email replies and 15 minutes for ads to go live! it was like that at the beginning of Google Adwords, but all has changed.
what i want right now? being taken off the black list and i promise i will do my best to avoid bad keywords and improve my ads. no one is perfect and we, advertisers, PAY and its bc of US that Google makes money. Search engine users dont pay one cent for the service! so i would like a minimum of respect for the ppl who made u rich in stock options.
thanks a lot for understanding.
Can't say I have much sympathy. This has nothing to do with the IPO. There hasn't been enough time for that to have filtered through. You also state that you have been an AdWords client since 2001 so you know the rules.
its easy to open accounts using other ppl data. but i want to stay advertiser on my name and not tricking all the time bc i have been forced to.
the warnings u r talking about are 1 simple email. and before i only got the normal emails that says i must correct my ads. there are so many things not allowed, its not hard to get an ad group rejected. ask around u and u will see.
i've got friends having a similar "conflict" with Google, Inc.
there are so many things not allowed, its not hard to get an ad group rejected. ask around u and u will see.
I have placed over 175000 ads on Adwords, and have never been rejected... What industry are you in?
[edited by: Shak at 10:55 pm (utc) on Nov. 9, 2004]
[edit reason] lets keep away from specifics please. [/edit]
It's no different than any other business out there. If you ran a restaurant and had a customer constantly causing trouble, you'd tell him his business was not appreciated anymore.
I know a few people who have been blacklisted and I know you need to do a lot. Whether it's paying with stolen credit cards, using false info, or constantly violating TOS, it is certainly something bad and something you would know you are doing wrong.
Any system must have its rules - this is the 'game'.
However, it strikes me that you are looking to bend those rule to whatever means that suit you. This simply does not work!
If you've had the warnings and not complied then you have either not understood the 'rules' or you seek to play the 'game' beyond G's adwords parameters,
Which is it?
Syzygy
well the net entrepreneurs who sca...ed me when i ordered some products didnt care of the law, the rules, or whatever.
so pls dont serve me these arguments. u r probably one of them.
i guess when an employee attacks Wal-Mart or any monster in its businesse sector, u defend the monster bc without it, u dont even exist, and dont want to pollute your soup.
got what i mean?
i think so.
i only need a rep, but thanks for your opinion. u talk for ppl that surf this forum and so choose to defend Google. u dont even know what happened to me. well its ok but then dont be so harsh in your comments like if i was a money robber or something like that.
the first thing u learn in business, that is legality can always be arranged. so stop serving me your politically correct speech.
ok thanks again. take care.
farside847:
I have placed over 175000 ads on Adwords, and have never been rejected
And where in the TOS google wrote how many disapprovals your ads can get before they'll close your account?
a dozen.
i've got a friend who saw his account frozen (not closed) bc he got 3 refusals.
it must depend on the Google person that inspect your website i guess.
in the TOS, there is nothing about the nr of ad disapprovals u r allowed. i thought it was unlimited and didnt even count.
i sent one more email to plead for forgiveness, i feel humiliated, bc 1st i didnt know about their ad disapproval policy, and 2nd, i sent many emails in order to know why my account seemed frozen and what i could do to resume it, they didnt dare warning me about the punishment and i had to find out myself.
they have 150 000 advertisers, i guess 90% are satisfied, and 10% are struggling to set up campaigns on Google, and i am among those ones :(
i add that the ppl who punished me are not from the USA, but in Western Europe, where ppl tend to have a more negative attitude towards internet entrepreneurs. i dont quote the country but Arafat is there these days :)
i greet my UK account manager that was great and explained me in detail what i had to do in order to get my campaigns accepted. i've got 2 accounts, one is in $$ and with assistance in English from UK, and another in EUR with assistance from my residence place :)
if the moderator allows it, i tell u how many disapprovals i got.
a dozen.i've got a friend who saw his account frozen (not closed) bc he got 3 refusals.
it must depend on the Google person that inspect your website i guess.
I've sort of steered clear of this thread until now, because I'm not really able to assist with this sort of issue - it is really a matter of responding to the emails that one has been sent. However, as the thread has moved in other directions, I think it is time to post for the sake of clarity.
What we are discussing here does not depend on the whim of the person who reviews one's ads/keywords/site. Instead, it depends on what the disapprovals are for - and, even more importantly, on what the advertiser does after the disapproval emails have been sent.
A dozen disapprovals? That sounds a bit unfair to blacklist you for that. Unless of course those were serious violations of Google's T&C's.
Firstly, I want to be very clear that there is no limit at all to the number of times that an advertiser can have ads or keywords disapproved - so long as subsequent ads have made the asked-for changes, and/or do not continue to violate policy, or the T&C's, in spite of continued alerts.
On the other hand, if an advertiser is disapproved for ads/keywords/sites that violate a policy, or which are for products for which AdWords does not accept advertising - and if the advertiser continues to submit the exact same ads, or 'disguised' versions of the same thing - well, then it can be a different story. However, action is taken only after repeated warnings (in which the issues are made clear) have not been acted upon.
With all that said, I wish you the best with getting your accounts running again, siebenburgen. In fact, it sounds as if you are already on your way.
AWA
My inside contact in Google told me that all employees are checking stock price every 5 minutes. Nobody cares to work except new employees. All are talking about where to buy million dollar homes and how to save tax on their stock options.
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this basically happens all the time in any business sector. its called CAPITALISM and LIBERALISM.
Microsoft as a model, its not good for us customers.
bad quality expensive products will multiply, thats for sure.
