None of my ads served since Friday! HELP!

[dtebbe]

Google has not served any of our ads since friday. When I log onto the control center everything shows active, down the last keyword. The campaign summary confirms that 0 zip, nada, ads have been served. I have tried everything to get it to work, including creating a new account, but nothing.

I have submitted 2 trouble tickets to Google, with no response. The bad thing is that we are an ecommerce site and have already lost about $10k from this, and I can't find a phone number to contact google. What a nice way to treat an advertiser that spends $200k+ a year with you.

Is anyone else having problems?

DT

[Tropical Island]

Google AdWords support:
1-866-2google

[dtebbe]

Thanks for the number, naturally they don't work weekends.... must be nice, mine has been wonderful trying to figure out what is going on...

DT

[dtebbe]

Just a heads up, this turned out to be the dreaded "account review". So basically my thank you for spending $200k+ the past year was to shut down my ads for 4 days so someone could "review" my account.

Thanks Google, with "partners" like you who needs competitors or enemies?

DT

[Vegas21]

Wow! That's very concerning. Did they tell you why your account triggered a need to be reviewed? Or, was it just a random thing? Were you bidding on the same keyword multiple times in the same account or something similar that they'd want to review?

[PaidToPlay]

I have a handful of accounts under my management completely unrelated to each other (individual logins and billing info). They all went inactive on the 13th and have taken more than 48 hours to get reviewed and re-instated.

Normally I don't worry when something strange happens to an account, bound to be an error from time to time. But when 8 unrelated accounts get the same problem, I have to wonder what happened in the Googleplex.

[dtebbe]

No, we were doing nothing shady, and have been running the same keywords the same way for about 2 years. I was told that this is a standard process when an account hits a "certain point". More "secret" Google BS, I've never delt with a company that was more full of itself. This is the level of service you can expect when a business reaches near monopoly status. The phone and cable companies were (and many still are) that way, and until something comes along to unseat Google this is the customer no-service we can expect.

This whole situation made me start thinking... what if all the merchants that were spending thousands of dollars, pooled that money into a co-op and started thier own e-commerce only search engine. Only e-commerce companies that were members of the co-op would be listed, and all the listing fees would go to cross promote the search engine in print, TV, and other media. The goal, to become a "buyers only" search engine. When I look at just what my little company spends, I know that if it could be organized, the funds would be there. Let's face it, as a buyer even google's search still sucks.

DT

[chessdragon]

When I look at just what my little company spends, I know that if it could be organized, the funds would be there. Let's face it, as a buyer even google's search still sucks.

Interesting idea but what makes so many people spend money with google is that so many people use it. Said to have 80% reach of internet. I dont think google has that reach but if you count all of its distribution partners like ask.com and aol.com and all the thousands of adsence partners, google adwords is the quickest way to get your products or site noticed and by far the easiest to administer. You could make a site and promote it but at the end of the day it would have to be useful and used by all to be successful. Google is proven success. (yes i cant spell)

Now if you speak of service if your a corporate account, ( a big name like ebay, amazon, ford, citibank) G will kiss your butt, even invite you over and tell you how to rank give you free tips, but if you are a sucessful no name even if you spend more than some of the big names they just dont care. I ask myself why...the answer is to investors fortune 500 company as a client who spends less is worth more than a no name company who spends more.