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adwords down?

   
8:52 pm on Aug 21, 2007 (gmt 0)

5+ Year Member



Just getting this error message and a bunch of blank pages when I login:

Your billing information is temporarily unavailable.
At this time, we are unable to provide information regarding your billing information or history on either the Billing Preferences or Billing Summary pages. However, please note that you can still access information unrelated to billing from the menu at the top of any page within your account.

Thank you for your patience. Please check back soon for your updated billing information.

The information unrelated to billing doesn't work either... all tabs in the account aren't working...

[edited by: La_Valette at 8:53 pm (utc) on Aug. 21, 2007]

9:00 pm on Aug 21, 2007 (gmt 0)

5+ Year Member



The url at the top of the pages shows:

[adwords.google.com...]

just in case that means anything to anybody - doesn't make sense to me...

9:08 pm on Aug 21, 2007 (gmt 0)

10+ Year Member



I'm having the same problem, can't access my campaigns at all.
9:20 pm on Aug 21, 2007 (gmt 0)

WebmasterWorld Senior Member adwordsadvisor is a WebmasterWorld Top Contributor of All Time 10+ Year Member



Thanks for the heads-up La_Valette and Fischerle - I'll certainly look into this.

AWA

9:24 pm on Aug 21, 2007 (gmt 0)

5+ Year Member



same here in US, 4:00 central time.
9:26 pm on Aug 21, 2007 (gmt 0)

WebmasterWorld Senior Member 5+ Year Member



Same here as well. Also Google check out does not seem to be charging and processing credit cards as well today.
9:31 pm on Aug 21, 2007 (gmt 0)

WebmasterWorld Senior Member adwordsadvisor is a WebmasterWorld Top Contributor of All Time 10+ Year Member



A very quick update:

Yep, engineering is aware of the issue you describe, and is hard at work towards resolving it.

I strongly suspect that this'll be seen only by a small percentage of advertisers - and my apology to those who are.

I'll update you all as I learn more.

AWA

9:33 pm on Aug 21, 2007 (gmt 0)

5+ Year Member



AWA - Thanks for the update, hopefully it will be fixed soon...
10:06 pm on Aug 21, 2007 (gmt 0)

5+ Year Member



It's down for me on one of my computers, but I can still access it from a different one...
10:12 pm on Aug 21, 2007 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



I'm seeing it here too...

West Coast, USA, 3:16pm PT

10:27 pm on Aug 21, 2007 (gmt 0)

10+ Year Member



here in the UK too...but now i see more people have the same problem i feel less worried!
10:43 pm on Aug 21, 2007 (gmt 0)

5+ Year Member



I'm seeing the same thing ...

url says "/billerunreachable"

10:45 pm on Aug 21, 2007 (gmt 0)

5+ Year Member



When I login it logs me in but instantly redirects to the Google homepage.
10:56 pm on Aug 21, 2007 (gmt 0)

5+ Year Member



Still seeing issues here.
11:20 pm on Aug 21, 2007 (gmt 0)

5+ Year Member



Working now for me.
11:25 pm on Aug 21, 2007 (gmt 0)

WebmasterWorld Senior Member adwordsadvisor is a WebmasterWorld Top Contributor of All Time 10+ Year Member



Working now for me.

Darn, you beat me to it Kobayashi. ;)

I think you all will be seeing things back to normal, soonish. Let me know, please, if not.

Thanks for the patience. I know it isn't fun when you can't get into your account.

AWA

11:28 pm on Aug 21, 2007 (gmt 0)

5+ Year Member



Working here. I'm at a Starbucks now, so hoping it still works when I go back to the office...
1:30 am on Aug 22, 2007 (gmt 0)

WebmasterWorld Senior Member 5+ Year Member



Working on our end, thanks AWA
3:43 am on Aug 24, 2007 (gmt 0)

WebmasterWorld Senior Member adwordsadvisor is a WebmasterWorld Top Contributor of All Time 10+ Year Member



Working on our end, thanks AWA

A pleasure, trinorthlighting.

BTW, this thread is a good example of why I think this forum is so valuable to both WebmasterWorld members and to those of us at AdWords.

AWA

<edit> fixed typo </edit>

[edited by: AdWordsAdvisor at 3:44 am (utc) on Aug. 24, 2007]

3:48 am on Aug 24, 2007 (gmt 0)

WebmasterWorld Senior Member adwordsadvisor is a WebmasterWorld Top Contributor of All Time 10+ Year Member



I'm at a Starbucks now, so hoping it still works when I go back to the office...

By the way, La_Valette, this was one of my favorite lines for the entire week. ;)

AWA

 

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