I just logged into my client center and my adwords accounts are not showing. I tried to add them back and the system seems to know that they are linked to it, but they aren't listed. My API is still functioning and the individual accounts are all working, but no client center to jump between them. Annoying... Is anyone else seeing this?
Thanks,
Jim
This is a known issue effecting some advertisers, and engineering is presently at work on a resolution - as a priority. They tell me that you may rest easy that your accounts are still linked, by the way.
I certainly apologize for the inconvenience, to those who are effected.
AWA
Over the weekend, one of my prime accounts dropped from my MCC! I have their password so can access their account (which is what I'm paid for) directly.
As a side note, my managed spend has also dropped. Whether or not an account was dropped through technical glitch or the relationship ceased, why does the past managed spend amount drop? If I managed it in the past, I managed that spend. Breaking the MCC to Client link shouldn't drop the lifetime MCC spend managed. Silly.
By the way, after logging in directly, I can see my client's account still shows my MCC as their account manager - so this is a glitch / error with G. I'd break the link and re-establish it, but because of the way they measure history and past spend managed, I'm afraid trying this will wipe the slate clean or cause other unknown errors (and doesn't fix the base problem anyhow).
Need a fix here! Good thing I have direct access to their account - it would be professionally embarassing, and maybe costly in terms of dollars and reputation, for me to be "managing" without access to their account!
[edited by: RhinoFish at 1:11 pm (utc) on June 25, 2007]
Hmmm... i have 3 accounts in MCC two are paused but the third spends $1200-$2000 a day, have to be a bug i hate it...
Not the same symptoms here, the ones that remain (I'm only missing one) all have active campaigns.
Spend continuance, lowered through a relationship ending is one thing, but through a glitch means this definitely needs fixing fast.
And past spending should never be truncated no matter what causes the unlinkage - you did manage that spend.
[edited by: RhinoFish at 3:06 pm (utc) on June 25, 2007]
My total managed spend is wrong - not good - but compared to the real problem of access to my clients account being dropped, i hardly care. G should fix this though, it makes their benchmarks used for qualifications unreliable and inaccurate.
Everything is back to normal for me now.
Not for me, total spent/managed amount is still 0 dollars.
Qualification at risk
Not for me, total spent/managed amount is still 0 dollars.
I will continue to pass along info from this thread to the tech folks - and I'll see what I can learn about the 'total managed spend'.
Again, my apologies for the difficulties. I know this has been a pain for those effected.
AWA
However, my GAP is still "Not Met" and this is all I see:
Account requirements: Not met
• Days since first AdWords account creation: 904
• Total spend managed: US$0.00
Real nice considering I've spent WELL over the $1,000 mark and STILL don't have my GAP even though I've paid, passed the test, and spent more than the minimum amount in the required time. 3 trouble tickets and 5 live support sessions later and I still don't have my GAP.
If GAP is meant to inspire advertisers, it's certainly not working for me.
Thanks AdWordsAdvisor. Now I know where to come to get support.
Just an update. I now show my GAP requirements as met and my total spend reflects an accurate amount over a 90 day period.
This is excellent news - many thanks for the update. Anybody still seeing issues?
AWA
if "Total spend managed:" is really "Total spend managed for last 90 days:", then i'm all fixed too
Yea, me too. My total spend shows only $160k. That's nowhere near my total spend, but it's probably correct for 90 days or so.
one of the time frames on your MCC is last 90 days. if you're like me, you have it set to yesterday (that last day's worth of data). drop it down to last choice, last 90 days, and you'll see the amount.
wish adwords would change the label for that data point, to accurately describe it. or add another data point called lifetime managed spend.
Can you?
