I've paused several adgroups......3 days later they are still getting traffic on the content network.
Do you have to pause the keywords individualy as well?
I guess paused doesn't really mean paused.
heyday
[webmasterworld.com...]
I've paused several adgroups......3 days later they are still getting traffic on the content network.
Hmmm. Just curious if you've contacted AdWords support about this, heydey? If not, I hope you will.
I had understood this issue to be resolved as of several days ago - and if you have an 'active' case still working I'm sure they'd like to look into it.
AWA
Even then it kept charging me my previous cpm. Really don't think this is fair at all, and an "I'm sorry, it's a technical issue" isn't going to make me happy. I mean, if I was in the business of making male prophylactics, and my manufacturing device regularly had a problem where it occasionally put holes in my product... I don't think an "I'm sorry, its a technical problem, we are aware of it and are working on a resolution" would hold much weight with my customers. Don't really see why we set our expectations lower and accept these problems for technical products like adwords, when we wouldn't for any other product.
Regardless, as I previously posted, I'm done with adwords for awhile b/c of all of the recent issues in the quality score stuff. This was a small campaign in my personal account and even then, I couldn't prevent one last money grab.
offcourse all ads were paused , Google too crazy to work
I noticed it does the same when you delete it. It takes 3 days for the traffic to "shut off" after you have paused or deleted an ad.
The last 5 days this has cost me $500.
It will be interesting to see if this credit is given "system wide" automaticaly or if you have to contact support and ask for it.
If this is happening to everyone.....thats going to be a lot of refunds.....
I guess you can look at it the other way......you get a refund....plus you got some free traffic.
For now I'm going to keep record of the date and time I pause my ads.
heyday
Ya we called support and they called us back and said it it s a known issue and is beeing worked on.
It will be interesting to see if this credit is given "system wide" automatically or if you have to contact support and ask for it.
I guess you can look at it the other way......you get a refund....plus you got some free traffic.
For now I'm going to keep record of the date and time I pause my ads.
And, again, my apology to those of you who are experiencing this.
AWA
The pause function is haywire..
Lost a bit of money before trying the above.
I had it happen once with Microsoft adCenter, and they did NOT give me a fair refund.
After contacting Adwords customer support I was told repeatedly that while this is a known technical issue and it was a system fault that caused the clicks, Google will be issuing Adwords credit and under no circumstances will they refund the charges to my credit card.
This is tantamount to theft.
I am very upset, I cannot afford to payout $1500 for advertising I did not request.
I do not know what to do ...
no circumstances will they refund the charges to my credit card.
[edited by: Clark at 7:48 pm (utc) on Feb. 28, 2007]
When the cash register at the store errors in favor of the store, the solution isn't an in-store credit... it's getting your own money back from them.
Also, Google emailed me this morning to say that the technical issue had been resolved and then this evening my paused campaigns started racking up more clicks ..
<removed>
[edited by: jatar_k at 12:23 am (utc) on Mar. 3, 2007]
[edit reason] no email quotes as per TOS [/edit]
Doing anything else would be, well, evil.
Actually, I think you should start a blog something like me-vs-google, and post your story. Then, I would contact the Attorney General, BBB, and continue to write to google and chronicle their replies. To most of us, their reply to you seems unreasonable and borderline thievery, although I have not reviewed adwords TOS regarding this, nor have you told us things like whether your daily budget was exceeded etc. Blog about your efforts to get your refund and all of the stupid things google is going to do to obstruct your efforts.
Then, I would sue them in small claims court and make a big production on your blog and use it as some linkbait as you take on mighty google. They will show up with at least 2 lawyers to handle this $1,500 claim, and you can do it alone with proper documentation in small claims court. It's a hassle, but don't give up because you have a chance here to go viral with this and ultimately make much more than your original $1,500 back while pointing out the idiocy that is this apparent google policy.
They Thank me for my email. They apologize for any confusion.
They understand that I would like a refund for the amount of charges accrued due to a
technical issue, instead of a credit. At this time, they are unable to
provide a refund of the charges accrued. They will still automatically
credit my account for the additional advertising activity which my
campaign accrued after the campaign was paused.
I never thought Google was capable of this.. I guess you live and learn ..
btw - I hope that this synopsis is acceptable under the WebmasterWorld TOS, I don't mean to offend anyone by posting it ..
Furthermore, in one of them, the maximum click bid was set at x and I am getting charged 2x a click.
AWA, can you update us on progress on this issue please. I appreciate it.
Report this to AdWords support and keep responding to each e-mail from them until you receive a satisfactory response.
If you are concerned about spend and liabilities, it may be possible to set your budget for the campaign to zero. I have just noticed on my account charges that Google have discounted some campaigns for clicks that exceeded my daily budgets (despite the fact that none of my daily budgets were actually achieved).
This was a shock because I had not advertised with google in over 12 months, probably more like 18 months. I paused my account, because I felt I was the victim of fraud.
Well, today, I was charged for advertising. Advertising which I never authorised. Somehow my account had been reactivated, and clicks had started to accrue. I am not talking a million dollars but not a few cents either. to a sole proprietor a few hundred dollars makes a difference.
I got a very swift response from Google when I complained, but the response was laughable. They said, you only cancelled the account today, what are you complaining about.
Of course I cancelled the account today, did they think I was going to leave it running?
It did not occur to them to look at the last 18 months and just see how many charges they had sent me, which was Nil.
So if you have a Google account that you have placed on hold, make sure that they haven't reactivated it.
If this is some sort of programming error from supposedly the kings of programming. Then what else can you trust them with. I read a report, where Google claims they only had a 0.02% fraud rate. Can you believe that!
After today, I cannot believe anything Google says!
Even if I was so stupid as to leave the account active and ads running then how can they explain not sending me a single bill in the last 18 months.
And I know I'm not that stupid.
If you know anybody that has a Google account. That may be deactivated and therefore they are not expecting bills. Tell them to check that account, because they might be surprised to find it's been reactivated.
it clearly show something happened in january
They claimed I re-enabled the account in august (I was interstate attending to my dying mother around that time)
So what happened in january?
and I found out they owed me money, now they claim I owe them?
I originally stopped the account because I went from a 40% return on investment to nil. I was convinced and still am that I was the subject of either click fraud or deliberate click manipulation by competitors.
[edited by: eWhisper at 4:11 pm (utc) on Mar. 10, 2007]
Any email I send just gets the same useless generic response back. I have contacted my credit card people regarding this but dispute resolution typically takes 6 - 8 weeks so in the mean time I don't even know how much they are going to credit me if anything and the best answer they will give me is check your history and add up all the amounts you see that were billed while your campaigns were charged and that is how much we are going to refund you - this is crazy (and very reassuring ... ) :/
The charge was originally split over two cards - my Amex was charged $418.65 and my Visa was charged twice for a total of $1091.57. This brought the total amount to about $1510 and there is an additional $250 from that period outstanding on my Adwords ac.
I contested the charge with both companies. I am glad to say the Amex case did result in a charge-back of the full amount of $418.65. I am still awaiting a decision for the Visa.
Here is the bad bit though: Google have added the $418.65 that was charged back to the outstanding balance in my Adwords account! So either they will charge my card again or in the case that the Visa dispute does not result in a chargeback, the amount I got back from Amex will be deducted immediately from the credits that Google will supposedly issue! (although I still have not seen any of these credits!)
How low can these people go?
