Adwords serving ads with paused campaign.

[JoaoJose]

This past few days I've been moving my sites to a new server and because of that I paused all my campaigns on Adwords except for maybe a couple of hours yesterday.
Well today when checking my analytics data I had hundreds of Google (CPC) referrals. I thought "must be some bug" but let's just check it out. I logged into my account and there it is one of the campaigns still serving ads despite being paused! And it goes on....

Just mailed adwords support....

[mike_ppc]

Still producing traffic today? From Search or Content?

[JoaoJose]

Very slow now. But still some traffic. This is content only campaign. Waiting for support to get back to me.

[mike_ppc]

Content is producing some problems lately... I am very curious what they will say..

[magicdan]

I noticed that pausing content campaigns took an extra long time too recently.

[JoaoJose]

I got a canned response from someone who clearly did not read my first email. So I'm now waiting for adwords support to answer my second email. Meanwhile it seems the campaign has really stopped....around 900 clicks later....

[rockfen]

I have been having this problem over the last few days and my client has been charged over $100 in invalid clicks and as of this morning this hasn't been fixed. For me it is only happening with a site-targeted campaign.

I contacted Google support and they assure me that 'their engineers on working on it'. For me this is a total pain, I am an Adwords Advertising Professional and it doesn't make me look too good since it is absolutely impossible to work with a budget with this going on. Now I have to keep an eye on Google to make sure they pay us back for 'invalid clicks'. If they don't, it's almost like stealing from us, and if they don't pay us back, what are my options then?

[JoaoJose]

After a couple emails exchanged I'm on hold too.

[JoaoJose]

Update. Got an email acknowloging the problem and stating thar my account will be automatically credited with the eligble amount. Let's see how much that is.

[bstring]

I also noticed this but the adwords data doesn't say anything about the clicks - only analytics. So I don't know if I'm being charged for the clicks produced after pausing

[La_Valette]

I'm getting this too recently. There was a similar situation last year and a bunch of emails about it on this board. Looks like it's back, whatever it is.

[bstring]

Perhaps it's just Analytics that's showing these click "a little" too late.

[mykel79]

No, it's definitely the campaigns running. I have stats showing in the Adwords interface on paused campaigns.

[La_Valette]

It's definitely a real problem, not some Analytics thing. I don't even use Analytics. I just have paused adgroups, and I know for a fact they're still getting clicks (and I'm being billed for it too)...

[JoaoJose]

It showed on analytics and on adwords for me. So no doubt about it. I'm still waiting for the refund. I advise you to contact Adwords support.

[bears5122]

I'm sure it's just a "technical glitch". :-)

[newyorker]

No chance of a refund - only adwords credits according to the folks at Adwords Support, see my post over here:

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