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Adwords serving ads with paused campaign.

     
1:57 am on Feb 13, 2007 (gmt 0)

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This past few days I've been moving my sites to a new server and because of that I paused all my campaigns on Adwords except for maybe a couple of hours yesterday.
Well today when checking my analytics data I had hundreds of Google (CPC) referrals. I thought "must be some bug" but let's just check it out. I logged into my account and there it is one of the campaigns still serving ads despite being paused! And it goes on....

Just mailed adwords support....

10:24 am on Feb 13, 2007 (gmt 0)

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Still producing traffic today? From Search or Content?
11:43 am on Feb 13, 2007 (gmt 0)

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Very slow now. But still some traffic. This is content only campaign. Waiting for support to get back to me.
2:23 pm on Feb 13, 2007 (gmt 0)

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Content is producing some problems lately... I am very curious what they will say..
2:40 pm on Feb 13, 2007 (gmt 0)

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I noticed that pausing content campaigns took an extra long time too recently.
3:13 pm on Feb 13, 2007 (gmt 0)

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I got a canned response from someone who clearly did not read my first email. So I'm now waiting for adwords support to answer my second email. Meanwhile it seems the campaign has really stopped....around 900 clicks later....
4:17 pm on Feb 16, 2007 (gmt 0)

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I have been having this problem over the last few days and my client has been charged over $100 in invalid clicks and as of this morning this hasn't been fixed. For me it is only happening with a site-targeted campaign.

I contacted Google support and they assure me that 'their engineers on working on it'. For me this is a total pain, I am an Adwords Advertising Professional and it doesn't make me look too good since it is absolutely impossible to work with a budget with this going on. Now I have to keep an eye on Google to make sure they pay us back for 'invalid clicks'. If they don't, it's almost like stealing from us, and if they don't pay us back, what are my options then?

6:40 pm on Feb 16, 2007 (gmt 0)

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After a couple emails exchanged I'm on hold too.
8:23 pm on Feb 16, 2007 (gmt 0)

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Update. Got an email acknowloging the problem and stating thar my account will be automatically credited with the eligble amount. Let's see how much that is.
4:56 pm on Feb 18, 2007 (gmt 0)

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I also noticed this but the adwords data doesn't say anything about the clicks - only analytics. So I don't know if I'm being charged for the clicks produced after pausing
5:25 pm on Feb 18, 2007 (gmt 0)

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I'm getting this too recently. There was a similar situation last year and a bunch of emails about it on this board. Looks like it's back, whatever it is.
5:40 pm on Feb 18, 2007 (gmt 0)

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Perhaps it's just Analytics that's showing these click "a little" too late.
5:45 pm on Feb 18, 2007 (gmt 0)

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No, it's definitely the campaigns running. I have stats showing in the Adwords interface on paused campaigns.
7:20 pm on Feb 18, 2007 (gmt 0)

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It's definitely a real problem, not some Analytics thing. I don't even use Analytics. I just have paused adgroups, and I know for a fact they're still getting clicks (and I'm being billed for it too)...
11:05 pm on Feb 18, 2007 (gmt 0)

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It showed on analytics and on adwords for me. So no doubt about it. I'm still waiting for the refund. I advise you to contact Adwords support.
1:01 am on Feb 19, 2007 (gmt 0)

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I'm sure it's just a "technical glitch". :-)
7:33 pm on Feb 28, 2007 (gmt 0)

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No chance of a refund - only adwords credits according to the folks at Adwords Support, see my post over here:

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