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2006-11-15: AdWords down?

     
1:03 pm on Nov 15, 2006 (gmt 0)

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Can other people access their Google AdWords accounts?

I've been trying for over an hour now, and aside from occasional "billing information not available" messages (huh?) I can't get in.

Are other people seeing this too?

1:09 pm on Nov 15, 2006 (gmt 0)

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Dunno about AdWords, but the AdSense site is giving me "Sorry, service is currently not available. Please try again later".
1:16 pm on Nov 15, 2006 (gmt 0)

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Also having problems accessing Adwords today - very sluggish, and lots of those billing info not available messages (even though I'm not actually trying to access billing info)
1:26 pm on Nov 15, 2006 (gmt 0)

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Extremely slow. At times accessible.
1:31 pm on Nov 15, 2006 (gmt 0)

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Wasnt there some advance down time notice , i read that in adwords few days back , not fully sure about timings
1:33 pm on Nov 15, 2006 (gmt 0)

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I don't think that was today - besides there'd probably be the usual multilingual downtime message if this was scheduled.
2:14 pm on Nov 15, 2006 (gmt 0)

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Same as, there are 5 of us here and none of us can access our accounts! we have been trying all day!

Me = Not Impressed!

Alan

2:35 pm on Nov 15, 2006 (gmt 0)

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Hi all,

It seems to be back up and running now. From the UK at least.

Mopping sweat from brow....

2:48 pm on Nov 15, 2006 (gmt 0)

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Can other people access their Google AdWords accounts?

It seems to be back up and running now. From the UK at least.

Thanks everyone, for the info. Engineering has been all over this as you'd expect - and things should be returning to normal for you soon, if they have not already.

AWA

8:19 pm on Nov 15, 2006 (gmt 0)

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Still very, very slow, but working.
8:56 pm on Nov 15, 2006 (gmt 0)

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I can't edit my bid amounts :(
8:57 pm on Nov 15, 2006 (gmt 0)

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Also, can't connect with Firefox, but with IE6.
10:51 pm on Nov 15, 2006 (gmt 0)

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It says I'm blocking cookies but I'm not.

Also specifically added Google cookies..

IE6

Anyone know solution

3:47 pm on Nov 16, 2006 (gmt 0)

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Clearing all cookies did the trick for me. I seemed to be getting time outs on the login page before I tried that.
6:13 pm on Nov 16, 2006 (gmt 0)

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Clearing all cookies did the trick for me. I seemed to be getting time outs on the login page before I tried that.

Thanks for bringing that up, vordmeister - it's a very good point.

It is quite often the case that if one has experienced an issue at one point, and then continues to experience it after it has been reported as 'resolved', that clearing cache and cookies will clear things up.

(Little known tip: I also unplug my computer before re-booting and polish the blades of the plug with very fine steel wool. That always seems to make things work better.) ;)

I will keep my ear to the ground - and consult with the tech folks - to see if I hear of residual login issues still at work.

AWA

<edit> added missing word </edit>

[edited by: AdWordsAdvisor at 6:48 pm (utc) on Nov. 16, 2006]

6:18 pm on Nov 16, 2006 (gmt 0)

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I always say three bill shankleys - that never fails for me!