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The other account shows payment sucessful for the card. I am not worried because the backup card was charged. I have written to Adwrds support to chek on this but seems a tad strange. Anyone have this issue before?
The credit card networks (eg VISA and MC) occasionally spuriously "reject" transactions before they even get as far as your bank as far as I can tell. I just had (apparently, I'm still trying to find out) transactions on unrelated VISA cards issued by different banks starting to be rejected for having the (correct) space in the postcode that they have always had. It looks like the requests never got as far as my banks.
I had to use a personal MC to make the payments. My US mirror was offline until I did. Bv<
Work is underway to resolve this, as you may well imagine. I'll post an update when I know more - though to set reasonable expectations, I'll be away from my desk (and not able to post) for the next four hours or so.
Again, my apology.
Early word has it that the issue with the processor has now been resolved, and re-entering your credit card at this point should get you running again.
Please note that a delay between the time one re-enters the card and the time the ads begin running again is normal - and will be the case here as well. So once you've re-entered your card, if you don't see your ads running immediately, there is no need to enter the card again. I'd say give it an hour - though it'll probably be quicker than that.
I'll check back with this thread in a few hours...
I know they have problems to sort out, but does anyone know when they usually try to re-bill?
NetPro, re-entering your credit card info into the system (even with the same card that was there before) will initiate the billing process.
You may well be running again by the time you see this, and I hope that's the case. ;)
Maybe Google just likes to get back to people who owe them money? :P
Now, I'm wondering if this recent glitch didn't do any damage to our quality scores for the campaigns that were interrupted? I'm looking at my report graphs and they are not too good since the interruption. Anyone else experiencing anything similar to my campaigns?