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Charges and Credits not Showing

     

billygg

7:02 pm on Jul 31, 2006 (gmt 0)

10+ Year Member



Anyone ever had a problem with credits and charges not showing on the my account tab. Our company has two accounts, which we spend 1 to 4 thousand per day. data is always missing on the charges and credits. for example since July 21st i havent seen any charges, even though the system has charged me at least 10 times.

El_Gringo

9:26 am on Aug 1, 2006 (gmt 0)

5+ Year Member



Although I haven't had the problem you describe, I think there are some general billing issues at present.

I usually get charged when I owe 500 (I'm only a small advertiser so this is usually once every 2 weeks), but I haven't been charged since 24th March despite there being no change in my ad spend.

The difference from what you've seen is that the accrued outstanding amount does show on the account tab, they just haven't charged me, but it would suggest that all isn't 100% in the billing department (hell, why should they be any different to the rest of G!?).

AdWordsAdvisor

4:19 pm on Aug 1, 2006 (gmt 0)

WebmasterWorld Senior Member adwordsadvisor is a WebmasterWorld Top Contributor of All Time 10+ Year Member



Anyone ever had a problem with credits and charges not showing on the my account tab.

I usually get charged when I owe 500...but I haven't been charged since 24th March despite there being no change in my ad spend.

Issues such as these will always be best be addressed by the AdWords support team directly, as a look at the account would be required to troubleshoot. For this reason, I hope you'll contact AdWords support if you have not already done so.

That said, my apology for any inconvenience caused.

AWA

 

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