i think it's a complete disgrace - their level of support is diabolical. I know they are based in Dublin and overloaded, but they don't even offer phone support so i am left waiting for an email to appear explaining why my account is not working. It has been 5 days now!
Google are really starting to nark me off -- are they too big and fat now that they just don't care anymore?
has anyone else had this problem?
K
Welcome and just read the forum, there are many cases very similar to yours.
has anyone else had this problem?
No,
In the US anyway, the support is top-notch. everytime I call I get a knowledgeable human in few minutes who *without exception* has been able to solve my problem on the spot or emails me with a solution within an hour.
Can you call the us center?
Fairly common with any big orginaization. Just keep trying.
True. Still, it remains an unacceptable approach to customer care. The easiest way to turn customers agin you is to ignore them.
Syzygy
Can you call the us center?
...are they too big and fat now that they just don't care anymore?
Kruger01, I'm sorry if this has been your experience. As someone who has worked with advertisers daily for the past two years, I can certainly tell you that the attitude expressed above is not at all what I see at work here at AdWords. Quite the opposite really.
In any case, I'll make sure that the right folks see your comments. And I hope your ads are up and running very quickly indeed.
AWA
Please see post #3 in this thread:
[webmasterworld.com...]
AWA
Email responses have been prompt.
Dropping a request into the web based support system has never generated meaningful results.
Neil.
