Please could anyone sticky me their phone number please?
What's happening? GG? AWA? How about "sorry guys, we admit that something is wrong and hope to fix it ASAP, try again in a few days..." or something like that?
...I am yet to call Google on Monday, but I can't understand WHY should I call and arrange payment whereas I have sent them about ten e-mails already?
I don't have any information that would allow me to speak specifically to why your ten emails have not been answered, NazaretH - but the most common reasons, generally speaking, are:
* Emails were sent to wrong address (please use only adwords-support@google.com), and were not received.
* Emails did not provide any information to identify the advertiser or the account in question. This occurs with frustrating frequency, and is why using the 'Contact Us' link on each page our your account is your best option - as it automatically associates the email with the account concerned.
* Reply emails from adWords-support are being filtered by advertiser's email filtering, thus leading to the impression that they were not responded to. This is not uncommon, so it is worth checking both your filtering, and your 'junk' mailbox.
Now, have to call long distance.. what for I wonder? To beg Google sell me their service? It is also VERY strange that Googliers who see our discussions and concerns don't comment about this issue at all...What's happening? GG? AWA? How about "sorry guys, we admit that something is wrong and hope to fix it ASAP, try again in a few days..." or something like that?
NazaretH, I didn't reply to this thread mainly because the right advice had already been given - to write or call. My apology if I failed to confirm this, although I've posted this same advice many times in past threads on the same topic.
To the best of my knowledge, there are no issues currently at work affecting the ability of the AdWords system to accept your credit card. Based on the very limited information that I've seen here, I'd guess that the problem revolves around a billing or policy issue with your account. And the best way to address this is, of course, to contact AdWords support, since they can view the account in detail, and make informed recommendations.
The phone number mentioned above is toll-free, btw.
AWA
Call it a coincidence, but today I got a letter from AdWords team - long, detailed letter. (looks like Google did receive my letters and knew about my ID, which I always included into my letters and always wrote them from my account). And, surprisingly, I submitted one of my cards once again and everything turned on instantly!
The only thing that I can think of - the only thing different from what I did before is: I updated my password, e-mail, then billing address and only after I submitted my billing address I added the card number. Before I was butting in card information and address simultaneously and submitted it. That could be the reason of all problems - maybe others who experience similar problem may try this solution. Ok, now everything is fine. Thank you. (now increasing words list, CPC and making sound come back buzz :) )
