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URGENT. My Campaign was ENDED with no reason!

         

skuba

1:02 am on Feb 18, 2004 (gmt 0)

10+ Year Member Top Contributors Of The Month



I think the google adwords interface has some problems.
Withou any reason at all it created 1 black ad group in my campaign. When I tried deleting that ad group, it said that ALL my ad groups were deleted.
Then, trying to figure out how to put them back, I saw a link saying undelete campaign.
I clicked it and now it says Ended for all ad groups and Campaign ended for the campaign.
What can I do to get my campaing and ads to work again?
Is it commom to happen?

I would like to fix it ASAP.

Thanks a lot for your help.

skuba

1:05 am on Feb 18, 2004 (gmt 0)

10+ Year Member Top Contributors Of The Month



Nevermind. I clicked to change settings and saved it again and its all back.
HOW WEIRD?/

But the blank ad group is still there and says active. How do I get rid of that?

AdWordsAdvisor

1:35 am on Feb 18, 2004 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



Funny, I just answered that exact question as part of another post!

I'll just cut and paste the answer below:

In the campaign view of your account, just select the checkbox next to each of the blank Ad Groups in question, and hit the 'Delete' button just above.

Then select the "Show only active Ad Groups' option near the top-left of the page, and you'll see them no more.

Wow! Two posts for one effort.

Bonus! ;)

AWA

skuba

5:09 pm on Feb 18, 2004 (gmt 0)

10+ Year Member Top Contributors Of The Month



Hey everybody, I need help and I am sure some of you can help.

Today I opened the campaign management and saw that my campaign was ended again. I can't find a way to bring it back.

What is going on?

Thanks

skuba

5:11 pm on Feb 18, 2004 (gmt 0)

10+ Year Member Top Contributors Of The Month



Ok, I went rto setting and changed the date of the end of the campaign. But I hadn't set it up to end yesterday. It just changed by itself.

So, it's active now, but I suspect this is a bug and they could end it again at anytime.

AdWordsAdvisor

6:13 pm on Feb 18, 2004 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



skuba, just to put this in perspective, I've worked with adwords daily for the better part of two years now, and haven't heard of even a single instance in which an 'end date' changed itself.

This is not to say, however, that it didn't happen to you.

But if it did occur, we'd certainly want to know about it! So if you're certain that you didn't change your end date (or that no one else with access to the account may have done so), then I hope you'll write to AdWords support explaining what happened, and when.

You can bet we'll take a look into it!

Thanks.

AWA

skuba

6:25 pm on Feb 18, 2004 (gmt 0)

10+ Year Member Top Contributors Of The Month



I will write them.
I didn't change end date. The first time my campaign were ended, was when I tried to delete one blank campaign that showed up on my list of campaigns.