My old acount is still there, frozen and useless. If you do find a way to get yours working, please post a message here.
Juanca
If you account is ever to the point that you're losing potential clients by not advertising at all, give them a call to figure out the problem, one call can save you a lot of time in speculating the problems.
The original ad was *not* listed as disabled nor were any keywords at risk or disabled nor was there anything inappropriate about the ad.
What I did note on the original ad was that, the 'picture' of the ad and the "Edit" button disappeared, even though the keywords were still there.
Its like part of Google's database, for my one ad, got corrupted.
Then they reject the cards. The cards have a lot of room on them, and they are not linked to each other as they are for unrelated clients.
I have called and emailed every day to no response. Every time someon says they will cal me back, they never do.
Im so angry.
What is the deal with Google's system?
Do they always have this problem?
Are there any other search engines you would recommend to run adword campaigns with that are good? and actually has a support staff that is willing to call you back or reply to your emails!
This is extremely fustrating!
One possibility is my server was down for 24 hours, so both sites were offline at about exactly the time the ads died. Maybe they froze the ads because of this?
I've emailed and phoned them, will post here anything I hear.
Maybe Monday?
No apology, no real explanation of why they paused it.
Perhaps they just thought I needed waking up?
If they're going to do stuff like this the very least they could go is send a warning email when they do it, so we don't sit here puzzling about what's happened.
Two weeks to review the ads!
I think I now understand why Eric Schmidt has delayed the Google IPO - Adwords just isn't a scaleable system. It requires too much human intervention, and as a result, the 'system' can't cope with its own success.
One other ad was for a big football final - I'm still waiting for the approval of the campaign - despite the 'event' being over! Having to wait until AFTER the event, after the designated campaign finish date, would be a little pointless .........
At least I now understand why they delayed the IPO......
I had a well performing keyword blocked, while all other keywords were "green". Yet, they were not running neither. I've made some changes to that campaign, and also to the other two campaigns that were running in my account. They had some red kw but most were green. Guess what happened? All campaigns stipped running altogether after my changes.
Now, that's frustrating
I did call Google and though it took three separate phone calls over a couple weeks we did get the problem resolved. They said that it was some kind of glitch with my account that would require the creation of a new account. They did this themselves and did not charge me the $5 startup fee.
The three people I talked with were all extremely nice and apologetic.
Well done Google.
I just wish I could get my sites un-penalized!
