Logging into Adwords

Is it just my problem?

[ap_Rhys]

Can someone else confirm whether or not they can log into their Adwords account today?

Mine has been inaccessible for the last 9 hours I just get an error message.

[Shak]

all good here in London, UK

shak

[Filipe]

All good here in the Silicon Valley.

[ap_Rhys]

Thanks Shak and Filipe

Mine was working perfectly (in Edinburgh) yesterday. I've tried the .com and .co.uk entry points today, cleared cache, etc. Zilch.

Any ideas?

[edited by: ap_Rhys at 5:48 pm (utc) on Jan. 17, 2004]

[eWhisper]

I got kicked out 3 times in a row this morning, but since then all good.

[ap_Rhys]

Rebooted computer - problem fixed.

(How?)

[FromRocky]

I had a problem of log-in today. I changed the login google.com to google.ca and it works!

[Tropical Island]

Just got booted (logged out) again while trying to navigate through the search term tool.

This is a bug that has been there for quite awhile now.

Having to log back in multiple times is not much fun.

Using XP Pro & IE 6.0

[TRiley]

You could try clearing cookies/cache, which may be part of the problem.

[TinkyWinky]

Woah! I hope I'm not the only one that has too wait about 30 seconds to get in then, then get chucked out every 5 minutes or so?

I have cleared my cache etc - just seems to be getting slow from here in UK - too many advertisers maybe ;)

[TomWaits]

I can't get in.

[Robsp]

Its very unstable today, editing is very time consuming as you are kicked out on a regular basis.

[PCInk]

I had the problem today with Norton Firewall (2004). It updated (automatically) but did not restart the firewall and this stopped me having access to all secure sites. I reset the machine - and I could access Google AdWords and WorldPay Customer Services Management screens.

[ap_Rhys]

Funnily enough (given that I started this thread) I have been logging in and out with no problems all day!

[jneill]

I'm getting constantly logged out too after a just a couple of seconds, same problem on IE6 and on Netscape 7.1.

Accessing adwords.google.co.uk

Very frustrating...

[jneill]

Also adwords.google.com

[AdWordsAdvisor]

Hi all,

I am not aware of any 'issues' since the 17th, but on the basis of what I see here, I'll ping the tech folks and find out if anything unusual is going on.

I'll post again when I know more.

AWA

[Robino]

I'm getting knocked out every three clicks. And I've been getting (unable to process request) errors recently too.

[mahlon]

Having issues here too :(

[AdWordsAdvisor]

This should be better now. Hope you all are seeing an improvement.

AWA

[Robino]

I'm still getting this error:

We apologize for the inconvenience, but we are unable to process your request at this time. Our engineers have been notified of this problem and will work to resolve it. Please note that using your browser's back button in AdWords can increase the likelihood of errors. If you think this was the cause of your error, please try again without using the back button.

And it just started last week.

[ralent]

I've been getting kicked out, usually after a few minutes, ever since I opened the account (about 3 weeks ago). I've been booted several times today while updating keywords.

W2K SP4, IE6 SP1

[ralent]

I get Robino's error page about every other time.

[buckworks]

I've seen that same error page several times in recent days.

Equally frustrating is that the ad groups are abominably slow to load when things are "working".

[mahlon]

Still getting booted, have to sign in a lot.

[Dpeper]

Im still getting a "You are not authorized to view this page" error when I try to log in.

Donny

[AdWordsAdvisor]

I've been passing posts from this thread along to engineering, BTW. Sorry for the issues you are having.

I'm not a master of all browsers, but if you are using a recent version of IE, please try this tip:

1. Select 'Tools' from the MS IE browser menu.
2. Select 'Internet Options.'
3. Select the 'Privacy' tab.
4. Click the 'Edit' button.
5. Add 'google.com' to 'Address of Website' field.
6. Click 'Allow'.
7. Click 'OK'.

I hope that this'll help. I'd imagine there are equivalent settings in other browsers as well.

One other thing I've posted here before, which is worth trying:

Microsoft Internet Explorer (MS IE)

1. Select 'Tools' from the MS IE browser menu.
2. Select 'Internet Options.'
3. Select the 'Advanced' tab.
4. Under 'Security,' check both 'Use SSL 2.0' and 'Use SSL 3.0.'

Mozilla/Netscape Navigator

1. Select 'Edit' from the Navigator browser menu.
2. Select 'Preferences.'
3. Select the arrow next to 'Privacy/Security' in the side menu.
4. Select 'SSL' from the sub-menu.
5. Check both 'Enable SSL Version 2' and 'Enable SSL Version 3.'

AWA

[Robino]

No offense AWA but I don't think this is a browser problem. These are issues that seem to get worse on busy days. The entire AdWords site has been running extremely slow. Surely people at Google are aware of this.

Fortunately I can always log back in or try my request again and it works. More of a nuisance than anything.

[mahlon]

FYI, still getting booted today.

I don't mean to rub it in! :)

[jwebber]

I was having the same problem, I would have to login every 3 or 4 clicks. When I added google.com under the privacy settings of IE everything ran smooth. I haven't had to login or at least 50 clicks :)