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Conversion rates just went to 0.

         

wheel

9:04 pm on Nov 10, 2003 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



I've been running a number of google adwords campaigns for financial services customers. About two weeks ago, my conversion rate (converting traffic from click through to a 'lead' where they fill out a form) dropped to zilch, across all my campaigns.

As far as I can tell, click throughs are still happening from google. They just aren't filling out the form at the site.

I haven't changed anything drastic on these sites, in fact most of them I didn't touch at all. I'm seeing the same thing across multiple campaigns in multiple countries (US and Canada).

Of course, my customers are getting nervous. Two weeks with no leads. In the same breath, they are telling me that Oct & Nov are huge months in the industry. I've been assuming a seasonality issue, but they are claiming the opposite.

Is anyone else seeing this? Any ideas on what external factors might have caused an immediate drop off in conversions? (again, this is on everything from brand new campaigns to mature campaigns. And it's not google AFAIK, I'm still getting charged for traffic).

TIA

Shak

9:10 pm on Nov 10, 2003 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



u have tried filling forms out yourself, in case its a tech issue of some kind.

always worth checking...

Shak

too much information

9:14 pm on Nov 10, 2003 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



are you logging the traffic through the site at all? maybe your visitors are getting lost before the contact form.

I added some nice content to a site that accidently drew visitors away from the contact form, maybe you are having the same problem?

wheel

9:19 pm on Nov 10, 2003 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



I checked the obvious - the forms come through fine. And I haven't made any content changes that would account for this across all my sites. It's either something external or non-intuitive I think.

skibum

10:00 pm on Nov 10, 2003 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



If you were previously running keywords on broad match, the recent change to extended broad match may have had an effect. To drop to zero for 2 weeks sounds like a tech/reporting glitch though.

derekwong28

11:02 pm on Nov 10, 2003 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



I wonder whether there is something wrong with the conversion counter

[webmasterworld.com...]

When I tried some dummy purchasese a few days ago, the google logo did not show up on the payments page on a few occasions. It seems to back to normal now and the convesion rate has increased again

mansterfred

2:04 am on Nov 11, 2003 (gmt 0)

10+ Year Member



We had the same issue and finally got a conversion Yesterday. Although we are still concerned as the ROI is just silly low..

powerstar

2:44 am on Nov 11, 2003 (gmt 0)

10+ Year Member



wheel, we see the same thing. we are also in the financial area. Something is going on. Much more clicks and no results. We changed from broad match to exact phrase. We still getting broad match but the big issue no conversion. We track on our own so we don't use Google's tracking and we are also a premium advertiser and that traffic is convert as before.

seasalt

8:29 am on Nov 11, 2003 (gmt 0)

10+ Year Member



Much more clicks and no results.

There is much more noise out there now. Broad match has created so many more ads than there were before. For a keyword of mine that had 6 - 8 advertisers before broad match, it now has six pages of ads before the first one repeats again. It's almost like SPAM out there.

The question is when does the herd start to thin out? And whether it is thinned out naturally or by Google or if at all.

Google and the partner sites are getting to look a little like an unattended classified ad bulletin board at the grocery store. Somebody please have a stockboy clean the thing up!

seasalt

powerstar

1:41 pm on Nov 11, 2003 (gmt 0)

10+ Year Member



>>>stockboy clean the thing up!

Maybe the stockboy makes money for all of it and don't really care....just maybe....(IPO?)

rcaretti

4:34 pm on Nov 11, 2003 (gmt 0)

10+ Year Member



This has happened to me as well. A ton of impressions with very few clicks. This started happening in late October.

I emailed Google support, explaining that I had over a year of consistent CTR data, and that something seemed to be wrong. I received a form email, basically saying there isn't anything wrong on their end.

mansterfred

12:08 am on Nov 12, 2003 (gmt 0)

10+ Year Member



>>>stock boy clean the thing up!

Google Adwords will soon get a lame name.

1) The advertisers are not getting a return on investment.

2) The consumers will begin to ignore the ads completely as they have little relevance.

Then Google will begin to loose money as better products become available..

Product Darwinism. Either stay on top of it and be the best or become extinct.:o

ianama

12:29 am on Nov 12, 2003 (gmt 0)

10+ Year Member



Yep. We have the same problem. Conversion ratio not 0, but sorely dropping every day for the past several weeks, while the clickthoughs stay the same. (And, we also use our own tracking)

We spend a very large amount of money on Adwords, and it’s coming down dangerously close to the breakeven point of our Adwords investment. We do not think it is seasonal, as every other engine and traffic source is performing for us like before with no significant changes

If this does not improve, we'll likely ditch google until things go back to the way they were (that's if they ever do). The affiliate program, and the other traffic will help us weather the storm.

Boy, am I glad we diversified our traffic right before this expanded broad match thing!

ianama

powerstar

2:08 am on Nov 12, 2003 (gmt 0)

10+ Year Member



Google is running after us to sign a contract for Adwords for next year after our premium is over. Now I am not sure...with those numbers no way...

ianama, who are you using for your affiliate program? befree or CJ or inhouse? if you care to share. We just started ours but it take some time to get results i guess..how long before you saw results?

ianama

4:19 am on Nov 12, 2003 (gmt 0)

10+ Year Member



PowerStar:

We built our own affiliate program, and we do not use either of those at this time. But maybe, as an added source of affilaites in the future, we'll sign up with CJ, because in conversations with BeFree, I was told they require exclusivity for most clients (even though ebay seems to appear on both), which we're not willing to agree to at this time.

+ CJ is more for forming strategic relationships, and we've been doing that pretty well on our own so far.

Best Regards,
ianama

ianama

8:19 pm on Nov 12, 2003 (gmt 0)

10+ Year Member



PowerStar:

Curious. What type of contract is Google asking you to sign? It seems to me we have all the priveleges of the Google Rep relationship and all that other stuff that comes with premium Adwords, and we never signed anything. We were just told we spend enough to fit right in, and our Rep has been awesome.

Neil_S

8:20 pm on Nov 12, 2003 (gmt 0)

10+ Year Member



Powerstar

DO NOT sign a new adwords contract! If '000s make their opinion known, then we might back to the service we had before the changes last month.

Neil

powerstar

3:25 am on Nov 13, 2003 (gmt 0)

10+ Year Member



You need to spend $10K and up a month. Your own personal rep. (I guess you get it any way if you spend $6K and up or something like that) Access to their Maximizer group and they will help you optimize your ad. They made a different with their suggestions with our premium campain. They will invoice you in the end of the month and you don't need to pay by credit card. I think that's about it.

Got ride of the broad match and results are coming back today for the first time. No broad match for me. Thanks Google but no thanks and defiantly NO Content match

ianama

3:38 am on Nov 13, 2003 (gmt 0)

10+ Year Member



Powerstar:

We spend way north of 10 Gs a month.

I just wanted to know what is it that you have to sign? We never signed anything.

I don't remember exactly, I think they just gave us a rep when we started spending like 20 or so, and the rep's been terrific. But, do they require a signed contract with you? If so, would you kindly provide exactly what they ask you to commit to, and for how long? And also, what do they (on paper) promise in return?

Many thanks,
ianama

powerstar

2:23 pm on Nov 13, 2003 (gmt 0)

10+ Year Member



I don't have it infornt of me but i think it's mostly to the fact that they invoice you so they want a contract. I'll check it again and if i see anything else i'll let you know.