Forum Moderators: martinibuster

Message Too Old, No Replies

What to do against double click penalty?

         

rokramne

8:32 pm on Aug 31, 2019 (gmt 0)

5+ Year Member Top Contributors Of The Month



I've had two times now the double click penalty within a year. It's just so frustrating that you have no idea why they are giving it to you and you don't know what to do better. The first one was 3 weeks and the second one, 3 months later, was 5 weeks.

A normal company would have a customer service and they would help customers about what is wrong with their websites and overcome the problems. But with Google you just live with a total darkness, with a fear that you would lose your income and your job. And at least I used to have a strategic partner manager from Google's side, but I haven't heard from them since like two years now and they change like every year so I don't want to bother the one I used to have.

I have a moderate size site with 7 figure ad impressions per month but after the second penalty I'm preparing for the after-adsense-time, because I cannot trust this company anymore while they can just pull the winds out of your sails without any notice.

Anyone else feeling this way?

martinibuster

8:38 am on Sep 2, 2019 (gmt 0)

WebmasterWorld Administrator 10+ Year Member Top Contributors Of The Month



Have you checked that your ads aren't prone to accidental clicks and so on?

It's a yes or no question.

Google will stop showing ads altogether soon on pages that violate it's guidelines.

matbennett

9:16 am on Sep 2, 2019 (gmt 0)

10+ Year Member Top Contributors Of The Month



We're seeing more publishers get hit by this. thankfully not OKO publishers, but we're getting contacted by a lot that are. One pattern we are seeing is of it appearing thanks to "layout shifting" (page suddenly shifting as it loads on some devices). I have a hunch that Google have come up with a better way to detect this and are having a bit of a tidy up. Ads close to navigation and large ads on mobile being accidentally clicked when scrolling seem to be other key causes at the moment.

A colleague of mine blogged about this on Friday. Worth checking out if you can find it.

'm preparing for the after-adsense-time, because I cannot trust this company anymore while they can just pull the winds out of your sails without any notice.
Anyone else feeling this way?


It's a common feeling, particular as publishers grow (if it wasn't, I probably wouldn't have a business). I think that publishers over a certain size definitely sleep better when Google is part of the mix rather than the whole pie. Usually earn more too.

JorgeV

9:47 am on Sep 2, 2019 (gmt 0)

WebmasterWorld Senior Member 5+ Year Member Top Contributors Of The Month



Hello-

Double click shouldn't be a problem. If someone taps an ad on purpose, he'll accept to go further, when prompted. Why would he change his mind?

About accidental clicks / tapping, an issue can arise if you are not controlling enough Adsense's responsive ads. If you leave it in auto pilot, you risk to get 300x250 ads above the fold on mobile, as well as 300x600 ads on mobiles too which leaves barely nowhere to touch the screen to scroll.

lacika012345

12:26 pm on Oct 14, 2019 (gmt 0)

5+ Year Member Top Contributors Of The Month



Does anyone know if a website gets penalized for this error, then every website gets it under my google profile? I have 3 websites, and 3 of them got this penalty and It started 1 month ago. I tried every kind of changing, but there is no solution. After 1 month no support can help, nobody.