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Account temporarily disabled

     
8:51 am on Dec 1, 2009 (gmt 0)

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Late last night, just before I went to bed I got the infamous "Account temporarily disabled" page. This has happened before, but it usually fixed itself automagically after 20 minutes or so. But this time it's been 8+ hours. What the heck is going on? Why can't Google send an email explaining what is going on? I'm getting an ulcer here!

Has anyone else been disabled for more than 8 hours, then been enabled for no reason?

9:04 pm on Dec 1, 2009 (gmt 0)

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I've never heard of accounts being "temporarily" disabled.
9:21 pm on Dec 1, 2009 (gmt 0)

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Yes, this happened to me last night.

[edited by: martinibuster at 6:47 pm (utc) on Dec. 2, 2009]
[edit reason] See TOS & Forum Charter. [/edit]

2:34 am on Dec 2, 2009 (gmt 0)

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Sounds like a pending investigation into your account.
8:20 am on Dec 2, 2009 (gmt 0)

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Well I tried several times to do the SMS thing, but I never got the SMS. Then I found out that if I'm giving someone my number outside of Sweden, I have to remove the initial zero. So I did that, and got the SMS right away and my account was reactivated *shew* Why it was disabled is still a mystery though.

I sure learned my lesson: don't put all your eggs in one basket.

[edited by: martinibuster at 9:00 pm (utc) on Dec. 2, 2009]
[edit reason] TOS & Charter. [/edit]

12:50 pm on Dec 2, 2009 (gmt 0)

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I think the real story here is what if you are using an Android phone or Google Voice and this happens, you are dead in the water.
1:36 pm on Dec 2, 2009 (gmt 0)

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I totally can't understand what happened.. what SMS , what Android phone .. what what what..
1:41 pm on Dec 2, 2009 (gmt 0)

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I sure learned my lesson: don't put all your eggs in one basket.

Yes, sometimes mistakes are made, and therefore it makes sense to have several 'revenue streams'.

1:47 pm on Dec 2, 2009 (gmt 0)

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I totally can't understand what happened.. what SMS , what Android phone .. what what what..

Seconded, this topic is making zero sense. Mike, don't reference Drum's post in a community thread when it's a PM and no one else has seen it.

2:01 pm on Dec 2, 2009 (gmt 0)

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Could anybody care to explain what happened? SMS? Android? I need some clarification here.
7:32 pm on Dec 2, 2009 (gmt 0)

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oh sorry... to clarify. When this happens, you have the option of reactivating the account by entering a code that Google sends to you via SMS (text message on a mobile phone). Drum had the same prob as me, and never received the SMS, but then he tried his wife's phone and it worked.

Android is a mobile phone programming platform.

7:43 pm on Dec 2, 2009 (gmt 0)

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I think the big issue is if Google disables you and you use Google Voice - your phone will not work.
8:58 pm on Dec 2, 2009 (gmt 0)

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you have the option of reactivating the account by entering a code that Google sends to you via SMS

I am more confused than ever...since when has AdSense been contacting via SMS?

It's hard enough to get any response from them let alone a text message...ah...the penny has just dropped, I think...are you referring to webmaster accounts?

9:13 pm on Dec 2, 2009 (gmt 0)

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it was my entire google account that was disabled. everything google.
9:15 pm on Dec 2, 2009 (gmt 0)

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Would the parties involved with explanations in this thread please clarify?

An AdSense account is temporarily disabled, and I gather the person found out by getting a page advising them of this fact when they tried to login. And in order to get the account activated again, Google sends a message via cell phone with a code to reactivate the account?

I've never heard of such a thing. Clarification, please!

10:26 pm on Dec 2, 2009 (gmt 0)

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AndyA, yes that's right, except it wasn't just the AdSense account; it was the entire google account: gmail, adsense, anylitics, etc.
10:39 pm on Dec 2, 2009 (gmt 0)

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it was my entire google account that was disabled. everything google.
So it may not have anything to do with adsense at all.
10:41 pm on Dec 2, 2009 (gmt 0)

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A Google account can be temporarily disabled when Google detects abnormal activities on the account like a large number of bounced emails in a short period of time etc. Account locking seems to be mainly due to their Gmail spam protection algorithms, and has not much to do with AdSense.

See: mail.google.com/support/bin/answer.py?hl=en&answer=43692 [mail.google.com]

10:47 pm on Dec 2, 2009 (gmt 0)

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That is what I think happened to me, I got a lot of undeliverable mail one day.

But it does have to do with AdSense if they lock you out of it.

11:12 pm on Dec 2, 2009 (gmt 0)

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thanks lammert. come to think of it, I did have this crazy mail that kept bouncing. I bet that was it.
1:10 am on Dec 3, 2009 (gmt 0)

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3. Using file-sharing or file-storage software, browser extensions, or third party software that automatically logs in to your account.

So using an adsense stat tool can actually get you locked out? Good to know :)
3:11 am on Dec 3, 2009 (gmt 0)

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I know nothing...and I haven't known that for very long!
4:33 am on Dec 3, 2009 (gmt 0)

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I had the exact same thing happen to me yesterday.

Here's the message...

<SNIP>Removed Email Quote. See TOS. [webmasterworld.com]...</SNIP>

Did you get your acct. back up and running? It has affected my whole account too.

[edited by: martinibuster at 2:52 am (utc) on Dec. 4, 2009]
[edit reason] See TOS [webmasterworld.com]. [/edit]

8:33 am on Dec 3, 2009 (gmt 0)

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Mine is running now. Get the verification number and it unlocks no problem.
12:26 pm on Dec 3, 2009 (gmt 0)

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I didn't realize that using an AdSense stats tools was not permitted. Firefox has an add-on that does that.

Firefox should remove that or put a warning up about it, since it's a violation of the terms.

3:57 pm on Dec 3, 2009 (gmt 0)

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AndyA, what makes you think that 3rd party stats tools are not permitted? At some point, in the past, ASA declared it to be ok. Maybe that's changed over time, I don't know, but I haven't heard anything.