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Account manager

     

AdSenseAdvisor

6:56 pm on Mar 12, 2008 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



Hi,

A publisher recently asked how many page views a publisher must generate to receive a dedicated account manager.

While we cannot disclose why or when an account manager is assigned to a certain account, we would be interested to hear why you are interested in having an account manager. Would this be for optimization support, for example?

ASA

celgins

7:57 pm on Mar 12, 2008 (gmt 0)

WebmasterWorld Senior Member 5+ Year Member



While I've never requested an account manager, I am almost certain folks often request account mgr services to:

- help with optimization (ie. ad placement, page layout preferences)
- give insight into failed attempts to receive better targeted ads
- provide more information on how to increase ROI for advertisers

vordmeister

8:06 pm on Mar 12, 2008 (gmt 0)

10+ Year Member Top Contributors Of The Month



I would guess the account manager is a way to have some means of communication with a human at Google. The rest of us take our chances with support who aren't known for the time they are given to read and understand emails.

I think paid support has been suggested on this forum in the past.

Pepito

8:28 pm on Mar 12, 2008 (gmt 0)

5+ Year Member



Hi ASA,

What are the account manager tasks? are free of charge?

WiseWebDude

8:45 pm on Mar 12, 2008 (gmt 0)

5+ Year Member



I have an account manager and he HAS been helpful in pointing out some placement/ad size tips, so yes he has helped me.

:)

masterchief

10:35 pm on Mar 12, 2008 (gmt 0)

5+ Year Member



First and foremost, to be able to talk to someone with a name, ask him about optimization specifics and adsense policies.

illusionist

1:09 am on Mar 13, 2008 (gmt 0)

10+ Year Member



ASA@ On that note. We had recently received an "Invitation for Account Management" from someone at Google asking us if we were interested and if yes she would be our "AdSense Account Strategist" we replied in positive and didnít hear back...replied again and didnít hear back. Can you explain this phenomenon?

P.S I still have the email, if you would like the tracking code.

CentennialEmpire

5:40 am on Mar 13, 2008 (gmt 0)

5+ Year Member



Managers will also invite you to join "webinars" that help explain new features, offer tips on optimization and are followed up with a Q&A session. Those are quite helpful.

Jean

9:19 am on Mar 13, 2008 (gmt 0)

10+ Year Member



I generally found Google support OK and friendly (a little slow at times but they do respond) but would love to have the name of someone to connect to my account. Call it account manager or something else but a human with a name that I can contact instead of sending my queries to a general help desk.
On the other hand, if that human happens to go on holidays response would be even slower :-)

AdSenseAdvisor

5:20 pm on Mar 13, 2008 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



Hi,

Thanks for your feedback.

I will take raise this with our Support teams, and look at how we can work to improve your support experience. It's great to have your direct input to bring to the table.

I will get back to you on this, but appreciate your patience in the meantime.

Any other feedback, let me know.
ASA

ken_b

5:34 pm on Mar 13, 2008 (gmt 0)

WebmasterWorld Senior Member ken_b is a WebmasterWorld Top Contributor of All Time 10+ Year Member Top Contributors Of The Month



Over the last few years I've had two account representatives/managers/strategists/whatever.

The first was excellent, very helpful, very informative, and a real pleasure to deal with.

The second was, well, not as positive, which is about all I am willing to say publicly.

 

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