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Forum Moderators: martinibuster
It's Sunday! and we received an email from Google advising us we were reinstated. I can't believe it they sent it on Sunday? How is this possible?
The background of the problems we had can be found here:
The important thing is: They reinstated us!
All I can think of now is that Google is a FAIR partner!
If you are honest publisher - you can do business with Google and Google will be fair to you.
My opinion of Google has increased from 9/10 to 10/10. I am getting back to the office tommorow early with a good news and I thank Google for being fair. From now on, I will monitor our company account on a daily basis!
[edited by: James_M_Omakovich at 6:41 am (utc) on Mar. 19, 2007]
[edited by: martinibuster at 8:38 am (utc) on Mar. 19, 2007]
[edit reason] Removed email quote. [/edit]
They don't work on Sunday? How is this possible? I am happy and at the same time I am curious. But I thank Google wholeheartedly!
They also advised me it will take 48 hours for ads to appear on site (PS: I removed all ads on March 1st).
Google is fair. Period.
Did Google tell you the exact reason why your account was disabled? Was it really about the click fraud threat from your customer or was it something else?
Congratulations on getting your account back.
Thank you. I wish I could quote the whole email, but moderators don't allow it, so I will paraphrase.
They thanked me for clarifying situation and co-operating with them. They stated they reviewed circumstances and clicks and they have decided to reinstate account. They advised me it will take 48 hours before their servers are informed of the update and ads start running on my website. Based on the findings of their investigation, they have deducted $+++.++ from our account. This amount represents the earnings previously credited to our account from invalid clicks (so we were in fact click attacked, those were not empty threats that we received. However, as I stated on another topic, RCMP has already visited the person and I am weighing whether or not to press for charges because in Canada one can be charged for uttering threats to another individual or company). Google stated the deduction should occur in our next scheduled payment. Google also included some short guidelines to assist us in prevending invalid clicks in the future.
Google also included some short guidelines to assist us in prevending invalid clicks in the future
With the permission of the moderators, this one I think is important to every publisher here, please allow James to post in details the advice mentioned above (even without directly quoting the email, but rewording and listing links if available to additional resources)
James, if they just talked about monitoring your site statistics, and general bla bla advice and links then don't bother, but if there are useful new advice, then this is worth listing here.