Service Provider's AdSense Blocked

Guessing why, just wondering . . .

[rocknbil]

Two weeks ago, one of my clients, a two-state US ISP, asked me to set up Google ads on their main page. At that time, I expressed concern that Google may block the account because all of the customers connecting via their services will be using their IP's.

A company memo went out warning of artificial clicks, we set up the ads, two weeks in and you guessed it, the disabled account email comes in.

So the question is: has anyone had experience with AdSense with an ISP?
Is it even possible to avoid being dropped from AdSense if you operate an ISP?
Would a dedicated IP address for their web site cure the ailment? (It may already be a ded. IP, checking on that.)

I re-read Google's TOS for the 100th time and did search WebmasterWorld for any similar questions and didn't find anything.
Thank you for any answers, this is a former employer of mine and we have an amiable agreement in effect, would like to help them out any way I can.

[jomaxx]

The IP address of the website is not that relevant. It's not what Google would see in their reports anyway. A different address wouldn't get around the main issue that almost all clicks will come from the same ISP.

IMO the only recourse is to contact Google directly with a clear explanation of the situation. (It would have been even better if this had been done before going live.)

[fredw]

On the other hand, rocknbill said this:

A company memo went out warning of artificial clicks, we set up the ads, two weeks in and you guessed it, the disabled account email comes in.

That warning memo could have been a big mistake. Having read this, one or more employees, either with a grudge against the company, or feeling they'd do a good deed for the company to bring in money and ignore the warning, could have went ahead and clicked anyway...

[rocknbil]

Agreed, but nah, don't think so. Possible I suppose. But the real issue is as I mentioned, being an ISP, our hypothesis is that all of their internet access customers are connecting using their IP's. So no other ISP people here, no one's seen this issue or has a success story?

[Rodney]

our hypothesis is that all of their internet access customers are connecting using their IP's. So no other ISP people here, no one's seen this issue or has a success story?

I think your hypothesis might be wrong. By talking to Google about why the account was banned and discussing the unique situation of the ISP customer, you may find out that it's not related to the IP at all, but rather to actual fraudulent clicks (or something else all together).

I think the company memo might have been part of the issue as well, but that's just a guess.

Talking to Google is probably the best answer for you here.

[rocknbil]

Thank you Rodney, since the account is actually under one of the company owner names I'm not sure what I'm authorized to do (according to Google) but will give it a shot. If they have employees clicking ads well then not a whole lot I can do.

--Bill

[rocknbil]

The company's website has been reinstated.

As it turns out, the manager heading the AdSense program did a lot of the clicks himself checking to see if the ads were competitors, in spite of my warnings and informing him about the AdSense Preview tool. :D We filed an appeal to the letter, and in less than two weeks Google reinstated the account.

Just following up for those that see Google as an overbloated corporation with no interest in end user situations, they indeed respond to inquiries and address issues. Now let's see if this company's employees can PAY ATTENTION this time! :-)

[G_Smitty]

Thanks for the update. This may help others with future problems.

[gamiziuk]

...the manager heading the AdSense program did a lot of the clicks himself checking to see if the ads were competitors, in spite of my warnings and informing him about the AdSense Preview tool...

Sounds like a typical incompetent fool that gets promoted into a managment position.

[incrediBILL]

He should be fired, what an idiot.