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Business Contingency Planning

Producing a plan to survive a pandemic

         

21_blue

8:37 pm on Nov 3, 2005 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



I can't find the Bird Flu thread from earlier today, but it got me thinking abut this from an Adsense Publishing point of view. For example, the BBC News website has an article from about 3 weeks ago that says:

"Companies should take practical steps to minimise the impact of a potential bird flu pandemic on their business, analysts have warned"

[news.bbc.co.uk...]

What seems most relevant to Adsense Publishers from this article, although not put in these terms, is having documentation or information to help someone carry on the business whilst you are ill, or if worse happens. I guess many medium sized publishers rely on Adsense income, but also run the risk of having the main knowledge locked in the heads of one or two individuals. If this person becomes ill, is there someone who can check the Adsense account and website to make sure things continue to run OK, and can respond to emails or deal with any problems that occur?

Perhaps Adsense Publishers ought to consider putting together some kind of emergency manual ("to be opened in the eventuality of being ill"). The detail required in such an manual would perhaps depend on the level of knowledge of the people who would take it on. Other family members, for example, may need a lot of detail. Such a manual might include:

  • Logon details for computers, websites, Adsense, email, etc.
  • Instructions on how to check everything is running OK
  • Instructions on how to bank foreign cheques or what to do with domain name renewals (including ignoring the solicitous ones)
  • References to Adsense websites or other information sources that explain how the scheme works
  • The dos and don'ts of your website - ie lessons you've learned about keeping the income at a good level
  • An asset list, including sites you own and insurance policies that should pay out on your illness or death

This needn't be a long document, but would enable someone to take over your site either temporarily or permanently, should the worst happen.

Also you may need to draw up contingency plans for you to implement, eg: shifting your site quickly if your hosting company goes under (we've obviously seen in the last few weeks on WW the impact that can have), or how you would cope with a financial downturn.

One corollary of the BBC article's recommendations, if widely accepted, would be that more transactions are done via the internet rather than in person, so one might think that Adsense Publishers could benefit. However, the BBC News website warns:

"A bird flu pandemic would lead to 'enormous global costs' for the world economy, a new World Bank report says."

[news.bbc.co.uk...]

This suggests to me that Adsense Publishers (along with most businesses) are going to take a big hit. Imho, business contingency planning for a potential pandemic is something we should all be thinking about. Financial survival, though less important than physical survival, is nevertheless still an important issue in its own right.

OptiRex

8:44 pm on Nov 3, 2005 (gmt 0)



Excellent and very legitimate post 21_blue...bookmarked for reference, just in case!

ember

9:28 pm on Nov 3, 2005 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member Top Contributors Of The Month



My earlier bird flu pandemic post has been removed, I assume by the moderator who was upset by it. This one may disappear, too.

I do still believe this to be a fair discussion of what may be coming down the pike since a pandemic will affect us all.

Thank you, 21_Blue, for restarting the discussion.

sailorjwd

11:37 pm on Nov 3, 2005 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



Now I know why my adsense revs on that topic are skyrocketing. Thanks for the plug.

We need a 'living will' for websites

btas2

1:10 am on Nov 4, 2005 (gmt 0)

10+ Year Member



Sort of reminds me of that other deadly bug.

Y2K

What a disaster that was. Did you have your business plans in order?

dzcap

1:18 am on Nov 4, 2005 (gmt 0)

10+ Year Member



Are you guys ever scared of an employee using the new knowledge against you?

Ankhenaton

1:27 am on Nov 4, 2005 (gmt 0)



I wonder if we will have panic clicking :D

Heartlander

1:47 am on Nov 4, 2005 (gmt 0)

10+ Year Member



// Are you guys ever scared of an employee using the new knowledge against you?//
That's a good point.

I'm assuming everyone is smart enough to keep something like this in a safe deposit box ; )

Very well written and thought-out post.
I've recently started writing articles regarding the threats in my Blog.
This idea will provide some food for thought, for sure.

AlexMiles

2:34 am on Nov 4, 2005 (gmt 0)



I've done something different. I made sure there are three people who know my password naming schemes for everything and I would trust their judgement as to when they should interfere.

This is to cover me should I get knocked down in the street, finally crack up because of Google, or something completely unforseen happens.

A couple of times I've had to ask one of these friends (a webmaster who taught me a lot of what I know) to cover things for a while and 'do as she sees fit' while I could not reach a computer. The first time she couldn't quite bring herself to meddle, and got a lecture on there being 'more danger in failing to exercise her judgement than in exercising it'. The next time she did just fine.

Another is a next-of-kin type person with some technical knowledge who most likely will be automatically alerted if anything happens to me. He knows to alert the other two and deal with financial matters himself (while keeping my family as far away as possible from my affairs).

The third is a good friend who can run our joint projects by himself if needs be, and more or less take over if anything happened to one of the other two.

I'm as sure as anyone can be that if I were abducted by aliens and returned after a few years, that it wouldn't be to a complete disaster. Even if I never returned they know what to do.

My web business can run on auto-pilot anyway, mostly, with only screw-ups and strategic planning actually needing any attention.

This system has been tested and flaws somewhat ironed out. I recommend other people test their contingency plans with dummy runs or when they go on holiday or into hospital - and remember too much security is every bit as fatal as too little! You do not want your helpers frozen with trepidation at the thought of tinkering in your affairs at the very moment they need their wits about them.

incrediBILL

2:46 am on Nov 4, 2005 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member Top Contributors Of The Month



The simplest way to avoid illness is to be a work at home recluse with everything being delivered. Pass money under the door only, never open the door until after the delivery person has left so the drippy nosed coughing pizza boy can't launch a direct biological attack on your person.

Therefore, no bird flu, no problem :)

ebuilder

2:58 am on Nov 4, 2005 (gmt 0)

10+ Year Member



Switching to EFT reason #200

AlexMiles

3:38 am on Nov 4, 2005 (gmt 0)



You would owe me a keyboard if I had any tea.

AlexMiles

4:08 am on Nov 4, 2005 (gmt 0)



You know what? I had this really awful thought..

What if my friends took over while I was in hospital for six months and I came out and they were better at it than me?

I have more than a slight suspicion that would actually happen.

jhood

4:21 am on Nov 4, 2005 (gmt 0)

10+ Year Member



You will not be in the hospital. You will be sick at home, as the hospitals will be quickly overrun and unable to handle flu victims. In a worst case bird flu scenario, AdSense earnings will be the least of your worries.

theBear

4:35 am on Nov 4, 2005 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



mod jhood up +5 spot on.

incrediBILL

6:34 am on Nov 4, 2005 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member Top Contributors Of The Month



Kill a bird, save a vaccine

Ankhenaton

10:02 am on Nov 4, 2005 (gmt 0)



The simplest way to avoid illness is to be a work at home recluse with everything being delivered. Pass money under the door only, never open the door until after the delivery person has left so the drippy nosed coughing pizza boy can't launch a direct biological attack on your person.

Therefore, no bird flu, no problem :)

Your trust in the people making the pizza and the putting it in the box is commendable. :)

Just to be sure one should really invest in that UV automated germ killer air lock you saw on eBay. ;)

21_blue

3:20 pm on Nov 4, 2005 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



AlexMiles wrote:
>I made sure there are three people who know my password naming schemes for
>everything and I would trust their judgement as to when they should interfere.

This is a good idea - just from the point of view of being able to go on holiday and enjoy it. Perhaps there's even a niche for a consultancy firm that will look after email and adsense whilst the website owner is away.