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Sudden drop in organic website traffic

         

jking

10:27 am on Sep 11, 2014 (gmt 0)

10+ Year Member



Hi there,

We are looking for possible causes for a big drop in traffic from a specific date.

We have experienced a 75% drop in organic traffic from the 19th August 2014. The vast majority of this referring traffic was coming from google.co.uk. Using Google Analytics the loss in this traffic can be tracked back to the 19th August.

Since this date 75% of referring traffic was lost immediately and has failed to recover at all. From approx 22k daily impressions and 1k daily clicks we have gone to approx 4k impressions and 200 clicks. Rankings have dropped by pages, not just by one or two positions.

This is not a new site and has been running since 2011 with a steady but not spectacular growth in traffic. This is an ecommerce site but we do not publish ads and content is original and created in-house. The products we offer are in the home decor market, specifically wallcoverings.

We do not buy links or engage in dodgy practices and just concentrate on managing the site and customer service. We are at a loss to understand what might have caused such a significant drop so suddenly. So any suggestions would be welcomed.

Prior to this event we had launched a new, separate but complementary site with links to and from the new and existing site. Initially these links did not have a no-follow attribute. This was added subsequently just in case this may have caused a problem. Although we are not sure if this may be a red herring.

We are very careful to abide by all of the Webmaster Guidelines set out by Google and have received no manual actions or warnings in GWT. We would very much appreciate any light which can be shed upon this

Hopefully somebody can give us a steer in the right direction. It would be much appreciated.

So, please take a look and help us it at all possible. We would be extremely grateful.

Thanks for your time and consideration

Robert Charlton

10:07 pm on Sep 11, 2014 (gmt 0)

WebmasterWorld Administrator 10+ Year Member Top Contributors Of The Month



Prior to this event we had launched a new, separate but complementary site with links to and from the new and existing site. Initially these links did not have a no-follow attribute. This was added subsequently just in case this may have caused a problem. Although we are not sure if this may be a red herring.

How much prior?

Were there simply domain crosslinks, or were keywords involved?

Please describe how many links there were (say, in percentages of existing pages), and how you selected pages to link, etc.

Off the top of my head, I'd assume that this linking was the root of your problem.

not2easy

2:34 am on Sep 12, 2014 (gmt 0)

WebmasterWorld Administrator 10+ Year Member Top Contributors Of The Month



Sometimes it can be something as basic as keeping up to date with security. You mentioned that you have an ecommerce site, have you updated to a newer type of SSL certificate? Recent browser updates could keep shoppers away. The older SHA-1 type certificate was expected to be valid through 2016, but it has been replaced with more secure encryption, and browsers show warnings to shoppers when they land on these sites.

This may have nothing to do with your decline, but it is one possibility that can be checked and eliminated pretty quickly if it does not apply.

samwest

12:00 pm on Sep 12, 2014 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member Top Contributors Of The Month



to add to not2easy's suggestions, it never hurts to recheck your redirects to make sure you're only getting 200 response on ONE page...
I upgraded a WP plugin and days later found that some redirects I had set up where now gone, so I was seeing 200 response for /index.html, /index.php, etc...when the only thing your should see 200 repsonse on is www.yourdomain.com

Try Googling "check page redirects" and try the ragepank site (seriously, it's ragepank, not pagerank) ;)

not2easy

3:56 pm on Sep 12, 2014 (gmt 0)

WebmasterWorld Administrator 10+ Year Member Top Contributors Of The Month



Or you can use the free tools available here (link in the top menu) to check your headers. A 200 response is the proper server response for every file that was successfully requested. If you are seeing a 200 response where there should not be one, then you need to check your redirects.

jking

6:36 pm on Sep 12, 2014 (gmt 0)

10+ Year Member



Hi Robert,

Thanks for your reply. The links were added approx 10 days before the traffic slump.
The primary site specialising in wallpaper and the other new site specialising in fabric - a link from a wallpaper product page to a fabric category page listing a range of fabrics which complemented that wallpaper design sourced from the same manufacturer/designer. The link would have been key worded to say something like - you may also be interested in these "fabrics from the same designer on fabricdomain.tld"


Approximately 20% of product pages had this link.

These links were subsequently nofollowed and then completely removed. If this was the cause and we have somehow infringed the Google algo should we submit a reconsideration or is it a case we have to wait for the algo refresh?

Robert Charlton

7:16 am on Sep 23, 2014 (gmt 0)

WebmasterWorld Administrator 10+ Year Member Top Contributors Of The Month



Hi jking, and sorry to take so long getting back to this. I think that the reciprocals were probably the problem, and that your reacting to them perhaps confirmed to Google that you were aware of a desired effect... and that when the links appeared to backfire, you tried to undo the situation, not once but twice, which made it look even more manipulative.

On the original links, I believe it's not just the crosslinking alone, but also the rate of acquisition. Read martinibuster's last post in this thread....

What is Unnatural About Certain Links?
Google Penalizing Unnatural Links
Mar 20, 2012
http://www.webmasterworld.com/link_development/4431410.htm [webmasterworld.com]

In the thread, martinibuster links to a thread in our Supporters area (subscription required) where, based on a comment Matt Cutts posted, a bunch of us discussed a crosslinking situation that may have trigged a false positive for link selling...

New Alert? "Webmaster Tools notice of detected unnatural links."
Google Webmaster Alert
http://www.webmasterworld.com/opengoogle/4249049.htm [webmasterworld.com]


20% of your product pages, IMO, linked all at once, could well have triggered some kind of drop. That's a lot of what is called "co-ordinated action", enough that it's very clearly not natural.

10 days before the drop was probably enough time for Google to have processed the links and to react... and in fact if Google was doing what I suspect they might have been doing, that would have been appropriately prompt reaction time. This is conjecture... but I think that Google may have wanted you to notice cause and effect, and created a strong negative response to see what you then would do. See this thread, which discusses that possible Google strategy. We've never had absolute confirmation that the patent was in use, but I believe I've seen the effect happen enough that I think this is what was going on....

Google's Rank Modifying Patent for Spam Detection
Aug 18, 2012
http://www.webmasterworld.com/google/4486158.htm [webmasterworld.com]

Your nofollowing and then removing the links could have signalled to Google that your actions were countermeasures to the negative Google reaction to the links.

In this case, I'm thinking that your using nofollow crosslinks to start with would have been the only way to have sent the proper signals... and that leaving the links as nofollows after your rankings didn't come back may have been your second best course (as it might at least have suggested that you were linking for users). Again, this is conjecture.

I'm not sure what I'd do now, except that I wouldn't fiddle any further with the links. You didn't mention, btw, whether you'd gotten a note in Webmaster Tools, so I'm not sure whether there's any penalty for which to request reconsideration.

If Google is using the rank modifying patent, though, it's unlikey that they'd send messages telling you that it was in use.

Conceivably, a Penguin algo refresh might solve it. John Mueller of Google has recently suggested that they might reward Penguin-affected sites which show signs of improvement before the refresh is run. I'd take this as a strong hint to continue improving user experience and content on both sites.

I'd also be very cautious, though, about things like getting links from common sources for both sites. I'd keep them very separate.

jking

10:17 am on Sep 25, 2014 (gmt 0)

10+ Year Member



Hi Robert

Thanks for taking the time to reply with that considered response.

The execution of the cross-linking between our sister sites was naive rather than an attempt at link manipulation. So if this resulted in some sort of penalty it seems both harsh and disproportionate. Especially, as the site is non-spammy and has been managed for visitors rather than Google, or any other search engine since 2011.

The situation has not improved and, in fact, seems to be getting worse. If this is only going to improve with a Penguin algo refresh one would hope that Google pulls their finger out and gets on with it. Given the virtual monopoly and dominance that Google exerts in this area it would be expected that they would behave more responsibly and with more transparency.

Also, we haven't received any message in Webmaster Tools. Though such a message may have at least provided an indication where we had gone wrong and allowed us to take appropriate action and initiate a reconsideration request.

simonlondon

12:18 pm on Sep 25, 2014 (gmt 0)

10+ Year Member



I would agree with jking that if Google were to expect webmaster's reaction to a dropped ranking, a drop that dramatic may not give them the desired outcome. A drop in several positions might surface SEOs who have been closely monitoring the rankings and cause them to revert, but a drop that resulted in 75% traffic drop will just scare the hell out of me and to be honest, I wouldn't be able to sleep if I didn't revert back the changes. It is too psychological and I doubt that Google doesn't know this already when they put that patent through.

netmeg

12:27 pm on Sep 25, 2014 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member Top Contributors Of The Month



The execution of the cross-linking between our sister sites was naive rather than an attempt at link manipulation. So if this resulted in some sort of penalty it seems both harsh and disproportionate. Especially, as the site is non-spammy and has been managed for visitors rather than Google, or any other search engine since 2011.


On the scale that Google operates, frankly, they don't care. There are just plain too many spammers and too many websites for them to be able to figure out who is naive and who is spammy. Individually most of us (and our websites) are not even visible to them. It's all about patterns and profiles, and if you fits, they hits.

jking

12:38 pm on Sep 25, 2014 (gmt 0)

10+ Year Member



I wouldn't be able to sleep if I didn't revert back the changes. It is too psychological

You hit the nail on the head. It's a normal and completely understandable reaction to try and get back to the position you were in previous to the harm inflicted

jking

12:41 pm on Sep 25, 2014 (gmt 0)

10+ Year Member



On the scale that Google operates, frankly, they don't care


Sadly, I think you are correct. But it does lead to the presumption that Google systems are not as smart as you would hope or they would have us belief