And ultimately it is the quality of results that carries the day
I think that's a really interesting discussion personally: I wonder if there has been a study of the consistency and dependability (predictability) of results compared to 'quality', yet wholly unpredictable?
The reason I wonder is since people are used to searching and not going past the first page of results, but rather changing the terms if the result is not there if they
might prefer 'predictable' stable results they can learn how to search over the unpredictability the 'higher quality' engine provides?
IOW: Does the lack of consistency in returning 'essentially the same' results day in and day out for queries take away from 'Joe Searcher's' perception of the quality of the results? Personally, I prefer stable, because within a few searches I have an idea how to search and find the same results
again should the need arise.
I think only time will tell on this one, but stability and simplicity is what G was built on, and what they're wholly moving away from...
I think things could be interesting moving forward, because you have Google abandoning the 'clean' look and feel to 'Bingify' and since people now have to choose between very similar looks if they prefer consistency and stability (or perceive consistency and stability as a sign of quality) it could be Google has made a huge error by leaving the 'simplicity' Matt Cutts (er, um, GoogleGuy) always used to tout as what people like best about Google in the dust and 'complicating' the search experience...
I don't remember GoogleGuy posting about asking people what they liked best about Google and having them say the results, does anyone else?
What I sure remember is him touting how much people liked Google basically because it was simple and easy to use.
It's way easier to lose a customer than it is to do just about anything else with them, and just the simple fact they've changed may cause some ship jumping, or at least 'search shopping' and if this happens and people perceive quality as something different than what we do then we could be on the way to two major players in the search game...
This isn't Coke v Pepsi, but IMO it could well be Coke -> New Coke = Whoopsies!
IMO There won't be an answer to this until the novelty most searchers are experiencing wears of and people begin to realize their searches are no longer the same routine... Once the routine is broken people may start looking around more than they have in the past, because AFAIK people generally don't like change.
[edited by: TheMadScientist at 10:18 pm (utc) on May 8, 2010]