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Web crawl errors (404 errors) with URLs such as the following:
The full list included over 6,454 404 errors! They seem to have started around Mar 10, 2009.
I also performed a site:example.com search to see indexed pages and found over 1,870 pages (whereas webmaster tools confirms only around 153 pages). After the majority of our pages in the first 10 or so SERPS there are pages such as the following:
that redirects to
I am not really sure what has happened but our site (still showing PR5) has lost almost all traction in Google. However, our rankings in Yahoo seem still solid with tons of rankings in the top 5 positions, sometimes multiple listings. We were even stronger in Google before this happened.
Can someone shed some light on what has happened? I am desperate to receover as the phones have lieterally stopped ringing :(
[edited by: tedster at 12:17 am (utc) on Mar. 27, 2009]
[edit reason] switch to example.com - it cannot be owned [/edit]
Yes, your hosting company may need to get involved, because you not only want to revert to the un-hacked version of your files, but you want to fix the security hole that allowed the hack to happen in the first place. If it's as simple as someone got your password, then changing your password is the fix. In my experience many hosting companies would like to tell you that and then have the whole thing to go away.
But there's a good chance that something about your hosting platform is out of date and recent patches are not yet installed. If you cannot update your server software yourself, then your hosting company will need to do it.
If this is resolved, would it be something that we can recover from? Would a reinclusion request be necessary?
Also, as I stated, Yahoo and MSN rankings seem unaffected.
See this discussion for lots more: How Hacked Servers Can Hurt Your Traffic [webmasterworld.com]. It can always be referenced in the Hot Topics area [webmasterworld.com], which is always pinned to the top of this forum's index page.
You've obviously been hacked. More likely your server's been hacked and you just happened to be in the wrong place at the wrong time.
Make them fix it or find better hosting.
Now our rankings are toggling between the positions we had and #9 or further. How long should I expect this alternating, almost daily fluctuations? Should a reinclusion request be submitted, or is that overkill at this point?