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August 14, 2007 (Computerworld) -- For the first time, Yahoo Inc. has replaced Google Inc. as the No. 1 portal of choice, according to a customer satisfaction survey released today.
Yahoo's score is up 4% to 79 on the 100-point scale of the annual University of Michigan American Customer Satisfaction Index (ACSI) on e-business Web sites. While Yahoo's stock among users is rising, Google's is on the wane, according to the report. Google fell 3.7% to 78, the second time in as many years that its score declined.
The results indicate a battle brewing between the two Internet giants.
Computer World story [computerworld.com]
[edited by: tedster at 7:46 pm (utc) on Aug. 14, 2007]
[edit reason] added link [/edit]
Yahoo is emerging as the leading portal, fighting Google and losing for the search business, while Google is the leader in search, fighting Yahoo and losing dominance as a portal, Larry Freed, president and CEO of ForeSee Results, which sponsors the ACSI report, said in a statement.
[edited by: tedster at 8:14 pm (utc) on Aug. 14, 2007]