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AdSense error means many won't get August earnings until next month

Google mixes up AdSense account info with AdWords

     
7:35 pm on Oct 5, 2005 (gmt 0)

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Talk about a big OOOPS.

Everyone who has reported not receiving payments or payments being addressed to the wrong person have one more big headache to deal with. Even though the mistake was Google's for pulling AdWords account information instead of the logical AdSense account information for payment, they will not be reissuing checks, but will instead be cancelling payments and adding that amount to the *next* payment cycle... meaning those publishers affected won't get those August earnings until late this month or early next month.

Affected publishers have been sent (or will be receiving) an email that says they accidentily used AdWords info and not AdSense info for checks. And it says that earnings will be added to next month's check.

So if you don't want to wait for another month for your earnings, see if you can get the check from the former address or cash it under the name it is addressed to.

I think AdSense should have corrected this by issuing new checks immediately, not making affected publishers (of which there seem to be a lot of them) wait until next payment cycle. It is one thing when a publisher screws up by forgetting to update AdSense account information, but quite another when it is Google's error for taking payment information from the wrong account.

IMO, not a good thing to do with YPN out there wanting more publishers.

Has anyone been given an exception to the "next payment cycle" for when affected publishers will receive their August earnings?

12:50 am on Oct 6, 2005 (gmt 0)

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Adsense Advisor will you be refunding the $24 courier fee or will you ship the cheques next month via courier for free for the affected publishers that paid this fee?
12:52 am on Oct 6, 2005 (gmt 0)

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To all those people saying "EFT" - Lucky for you that it is available in your country.
1:30 am on Oct 6, 2005 (gmt 0)

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And correcting it by simply adding it to next month's earnings is the kind of thing that leaves a bad taste in publisher's mouths.

Looking back on the Christmas season 2003, I bet more publishers are likely to remember the "feel good" of getting the November earnings payment early,

Maybe Google will send the September earnings payment early. :)

/added/

I also remember December 2003. Google said it was caused by Thanksgiving.
[webmasterworld.com...]

3:28 am on Oct 6, 2005 (gmt 0)

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I value ASA taking the time to comment in this thread.

Thank you ASA.

9:41 am on Oct 6, 2005 (gmt 0)

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Looks like we dodged the bullet on this one. Reading this thread I realized our Adwords account and Adsense account had two different addresses, which I quickly changed. This happened as a result of the address change we are making for our pending retirement.

The Adwords account had slipped through the cracks, since it wasn't on the list of accounts to make address changes on. Whew. I am glad we have EFT. That could have been a big pain right now. But, it is one more thing to think about as we hit the road on our internet propelled retirement plan.

It should be a reminder to us all that we need a safety net, a very wide safety net, when we make our money exclusively on the web. I remember what it is like to live from pay to pay, and have sympathy for those who are still growing their business trying to reach the goal of having money left over at the end of the month. We have all walked in your shoes, and some of us remember that on a daily basis. It is a strong motivating force.

If you haven't done so, you need to get more eggs in more baskets so these little bumps are just that, little bumps, instead of earth shattering events.

Two more days. I can not begin to express how that feels. There are so many emotions. It will be the last post for me from our home in Tennessee. A young new couple will be married in two days. They will sit at this desk, hopefully someday seeing the ewisdom we have tried to share as 'valuable' instead of useless 'old people drivel'. It is our dream they will find their world wide web nitch and income from their comfort of the home we have given them, as we have.

I have given them the tools for success. Now, if only they would pick them up and use them. Isn't that every parent's dream? You can lead the ponys to water, but you can not make them drink.

ann

9:59 am on Oct 6, 2005 (gmt 0)

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God bless you Janet, Have a safe an wonderful journey.

Ann

11:10 pm on Oct 6, 2005 (gmt 0)

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Hi folks

I just wanted to let you know that we're working hard to remedy this situation, and as promised we'll soon be sending further communication to those who were affected.

If you were unable to deposit your September payment because it was sent to your AdWords address or payee name, we'll soon send you an email with updated information. If you do not receive an email from the AdSense team, your account was not one of those affected.

We appreciate your patience and apologize again for any inconvenience. Feel free to sticky mail me if you have any questions.

-ASA
2:12 am on Oct 7, 2005 (gmt 0)

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Has anyone saw 'canceled payment' yet? I sent an 'cancel payment' notice to adsense on the same day they informed us of the mistake. But I haven't got a reply yet.

Thanks!

2:58 am on Oct 7, 2005 (gmt 0)

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nothing yet showing for me..
replied to there email a day after they sent it.
4:39 am on Oct 7, 2005 (gmt 0)

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GOOGLE RULES!

They have started reissuing cheques and will be sending out the payment via DHL.

5:01 am on Oct 7, 2005 (gmt 0)

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unfortunately i still haven't receieved a reply on my email or anything just yet.
glad you got a reply. :)
10:14 am on Oct 7, 2005 (gmt 0)

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yeah, I haven't even received the original e-mail, never mind this second one.

I'm pretty sure I'm affected by all this too as there's no sign of any check and it's at least ten days later than usual.

will PM ASA...

9:23 pm on Oct 7, 2005 (gmt 0)

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Good news to all of you that cannot wait a month for your G check. I just received the following:

"A new check will be mailed to you within one week to the payee name and address associated with your AdSense account. In order to speed up the delivery of your payment, we will send your check via DHL express delivery, at no additional cost to you."

You see, they listen

9:28 pm on Oct 7, 2005 (gmt 0)

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Said that however, I wonder to which address they will send it this time. Last time they picked up the address from the AdWords account (according to them), this time they will pick the address from the Adsense account. Some people have 2 AS accounts. If you are one of them, cross your finger.
9:45 pm on Oct 7, 2005 (gmt 0)

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I just received the same email ... Great news ...

In case anyone saw my post before it was removed, I was the very first person to post about this problem just after it happened ... My post was removed though, but Adsense Adviser contacted me right away, and things really got moving ... In case an of you were wondering, ASA IS FOR REAL PEOPLE! Wasn't anymore than an hour after ASA contacted me that adsense staff contacted me via email to apologize ...

11:26 pm on Oct 7, 2005 (gmt 0)

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I just talked to Google, and they ARE issuing payments (and sending via DHL) to those who have requested repayment.

esllou, unless your emails got spam blocked, you are not affected and your mail is just slow ;) All those who have been affected would have received an email on this.

I am sure all affected publishers are saying THANK YOU TO ADSENSE since they no longer have to wait for the next payment cycle to receive their August earnings.

Well done Google for fixing this issue and getting those payments out :)

12:28 am on Oct 8, 2005 (gmt 0)

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I'm glad that we're doing this instead of waiting for next month. Thanks to everyone (esp. Jensense and catch2948) for keeping us on the right track. :)
10:01 am on Oct 8, 2005 (gmt 0)

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OK, my check arrived at my AdWords address yesterday and I can cash it from here. Will ask for my AdSense address to be switched from now on to this AdWords address...is in Italy and last time I checked (which was admittedly two years ago!), AdSense had problems with Italian addresses/accounts.

AdSense support was very helpful and mailed me twice on the issue.

10:06 am on Oct 8, 2005 (gmt 0)

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I got my check today. Sa-weet!

Cheers,

CaboWabo

12:05 pm on Oct 8, 2005 (gmt 0)

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Excellent to hear for those affected. I am very content with the way this was resolved in the end.
8:01 pm on Oct 17, 2005 (gmt 0)

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Got my check today. (finally) Handled professionally, but sadly no "we're sorry" bonus payout from Big G.
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