Account Disabled

my account is suspended today

[HiCairo]

ahh.. i am not asking for help cuz i read as much as you did about these stories :D

I have 4 sites using adsense, i get about 100 to 200 visits per day...
during the past month i was busy developing something for a client, and i hardly follow the stats of adsense, my average income was about $2 per day or less.

last weak i accedently logged to my account, i found that a site made 2 impressions and 250 clicks that brought $4...

i reported this to google imediatly.

4 days later... my account got suspended.

a Fact: I never clicked any ads, or even opened my sites this month but twice.

just this.

[Bluepixel]

I guess they suspect that site is only accessible/known to you, since it generated only 2 impressions a day, so they disabled you.

[frox]

Sorry to hear this, HiCairo.

Adsense is just a gamble. For someone it's a small one, for someone it's a big one. Still, a gamble that any day can leave you out of revenue...

Commenting on your case, I think there might be a G-rule that makes very small sites more vulnerable: if it makes so little money for Google, ot's not even worth investigating, let's just disable the account.

[HiCairo]

I guess they suspect that site is only accessible/known to you, since it generated only 2 impressions a day, so they disabled you.

i would considered this if they stated that this was the reason...

[Garfieldt]

But you reprted it to them, that should make them realise you didn't do it. Are you permanently disabled or only temporary?

[hunderdown]

Suspended is NOT the same as terminated. They suspend accounts they are investigating and may reinstate you if everything checks out....

[incrediBILL]

If you only had 2 impressions that day couldn't you just look in your log file and see what IPs generated them?

Then again, you could be a victim of someone putting your AdSense code on some other site and abusing it there where you can't detect it.

[dzcap]

That site had 2 impressions TOTAL, someone using his code is irrelevant.

[ann]

No, the site, as I read the post, had a visitor from a different Ip which made 2 impressions and 250 clicks that brought $4...

I would offer to block that IP if Google is investigating it.

Ann

[lammert]

Maybe it is because of the site you were talking about in this thread [webmasterworld.com]? If this is the case, maybe your partner wanted to inflate his income, causing your account to be suspended also.

[HiCairo]

may be...
i normaly get $2 or less per day... and i am satisified with this...

the email says:

<snip usual invalid clicks email>

the click rates are around 8% to 12%

and yes.. I reported to googl before my account get disabled by 2 days or more.

This was unfair.

[edited by: Jenstar at 1:08 pm (utc) on Sep. 19, 2005]
[edit reason] No email quotes as per TOS, thanks! [/edit]

[fischermx]

There have been two previous cases of accounts being reinstalled.
My advise : don't give up.

[hunderdown]

Well, if they said "disabled," that's not the same as "suspended."

There have been cases of people being reinstated, but the ones I know of were people with long, upstanding histories.

If you can provide information to Google that would show you're not responsible, that may help....

[zing]

HiCairo, my account had the same destiny like you.
I became Adsense publisher a month ago. I have 3 website with quite boring appearance but good contents (fairy tales for kids). Sites' traffic is about 150 to 250 a day. I checked the Adsense account daily and contacted them immediately anytimes when I found something wrong. I do nothing. I even don't dare to surf around my webs too much. And I just sent them an email to tell them about the unsual increase clicks 2 days ago. And I received this:

Hello Trang,

It has come to our attention that invalid clicks have been generated on
the Google ads on your site(s). We have therefore disabled your Google
AdSense account. Please understand that this step was taken in an
effort to protect the interest of the AdWords advertisers.

My website is not very large with simple .htm files. How can I analysis it to prove that I don't have invalid clicks? Oh my God, how happy I was when I found that the sum is nearly 50$ :(

[lammert]

Zing, first of all welcome to WebmasterWorld.

I have 3 website with quite boring appearance but good contents (fairy tales for kids).

I think the main problem you have is in this sentence. Invalid clicks are those clicks that were not caused by the intention of the visitor to visit the site of the advertiser based on the content of the ad, but for other reasons. If your site is focussed on kids, you'll probably have a large percentage of visitors that are underaged. Those clicks are invalid because of the age of the visitor and the fact that they probably just clicked the ad to click around, rather than because they were interested in the offer of the advertiser. It was probably not the intention of the visitors to cause fraud, but those are still invalid clicks and AdSense closes accounts in such cases to protect the advertisers, rather than punish the publisher.

[jetteroheller]

I think the main problem you have is in this sentence. Invalid clicks are those clicks that were not caused by the intention of the visitor to visit the site of the advertiser based on the content of the ad, but for other reasons. If your site is focussed on kids, you'll probably have a large percentage of visitors that are underaged.

Would this not be more something to handle by smart pricing?

Something like the click of a kid is only 10% worth or so?

[zing]

Thanks for your welcome note and your finding, lammert. I don't think it's the reason. The "fairy tales for kids" is only one of my sites. This web's potential visitors are parents, who want to know more story to tell their children, and students, who want to collect or research the translated versions. The two other sites are in Vietnamese, one is my friend company's website, one is our group's collection of articles. I cannot sure 100% that there was no kid surfing my sites but most of visitors are over 22 years old.

I checked it out and still can hardly explain. Maybe I'm a very very small publisher and they (Google) feel that I bothered them :)

[fischermx]

The two other sites are in Vietnamese

I did not even know there were adsense available for that language.

[zing]

Ah, I read about Google Adsense and wondered if they support my native language or not. I sent them question and they replied that it's ok to add the Adsense code into a site in Vietnamese. However, with the Vietnamese contents, the public ads appears frequently. But now, I cannot see even public ads. :(

[surfer67]

Is it the case that a long standing site with good standing is less likely to be banned by Google if they detect invalid clicks?

I've been with Google since day one and haven't had a problem with invalid clicks. I would hope that if someone decided to get my account in trouble by clicking away on my ads Google would at least consider my good standing before making a haste decision .

Surfer

[bts111]

I had a massive click attack campaign launched on one site around a year ago. It continued for four days. There were thousands of invalid clicks which I was not payed for.

I emailed Google straight away and informed them of the situation. After countless emails, I am still running Adsense.

Always contact Google when you notice something fishy with your account. Be polite and keep all emotion out of the communication. Remember you are running a business.

[jetteroheller]

I had a massive click attack campaign launched on one site around a year ago

Always same IP address?

In this case, I would put in my SSI a line with

if ( $env::remote_host eq "nnn.nnn.nnn.nnn") { noad ( "visit nnn.nnn.nnn.nnn") }

This would replace al AdSense ads by Amazon ads when the visitor comes from this IP address.
The attacker may click as many Amazon ads as he wants.