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Responding to "I was terminated" threads

Some thoughts after recent events

     

hunderdown

3:32 pm on Jul 19, 2005 (gmt 0)

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<snip>

Got me thinking how we -- the WebmasterWorld AdSense community, such as it is -- might better respond to similar posters in the future. We were all jumping to the conclusion (I'm including myself in this) that he/she was violating the AdSense TOS, and deserved to be castigated.

It's entirely possible that he/she WAS violating the AdSense TOS, but by reacting in that way, we'll never know. And that's too bad, because we might have been able to learn something. The circumstances seemed different from many of the other "I was banned" threads. The poster said something about traffic from 10,000 different IPs, suggesting either that he/she had looked at his logs and was genuinely surprised that Google would have a problem with traffic from many sources, or was trying to scam Google with a lot of different fake traffic, and was surprised and upset to be caught (he/she subsequently posted in another thread this statement: "INVALID CLICK ATTACKS" which ties into either theory above--it's either the poster's conclusion of what happened, or a piece of misdirection).

It can be gratifying to jump on someone who wasn't playing by the rules, but if we jump too soon we jump on the innocent along with the guilty.

And more important, we lose the opportunity to learn something.

So I'm suggesting that for future "I was banned" posts, we:

* take them at face value
* be polite
* draw them out, and try to get as much information as possible
* not jump to conclusions
* treat the poster as if they were our best friend coming to us asking for help after getting terminated by Google

[edited by: Brett_Tabke at 7:26 pm (utc) on July 19, 2005]
[edit reason] please reread the tos on moderation. [/edit]

DXL

10:44 am on July 25, 2005 (gmt 0)

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People are posting about having significant increases in revenue ($500-$1000) per month that steadily climbs.

Is this strictly related to an increase in site traffic over time, or do you benefit from being a long-term adsense publisher?

10:54 am on July 25, 2005 (gmt 0)

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added a little later.

Overnight I dropped an additional 15 spots. So much for traffic.
Also, I though of one other thing that changed. I did get adbrite on the site. So perhaps there was another reason for the drop. The adding of adbrite, happened at nearly the same instant that the drop in rankings occurred. (Friday Afternoon) so I still feel that the having the account terminated is the more likely cause.
……….
So web savvy people.. what do you do if you are me? Drop all ads and prey google lifts my punishment? Stick with adbrite and work on my Y! ranking? Throw my hands up in disgust and let a site I have worked on for nearly 7 years die? (or rebound of it’s own accord)

Now I think I really could use some help.. any takers?
DRex

(FYI I tried to do this as an edit, but was told my original post was too old, sorry for the lack of continuity

11:49 am on July 25, 2005 (gmt 0)

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>> what do you do if you are me?
First, I'd stop thinking of it as a punishment.

Then I'd have a look at why Google doesn't like my site ... sorry, why the Google algorithm seems to be preferring other sites. And, if I can't find the reason, I'd book the site into a really good SEO (or spend a lot of time here reading about 302s, robots.txt validation, hijacking, all about absolute URLs, Google Sitemaps, and tons more)

11:55 am on July 25, 2005 (gmt 0)

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DXL, the single biggest thing I've done to have big increases in earnings is to optimized my Ads so that they get more clicks.
3:35 pm on July 25, 2005 (gmt 0)

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Another email which doesn't tell me why I am rejected..

Man this is more frustrating than NTL..

No porn
No double sites
No popups
No personal site
No other ads
No not finished
No illegal anything
Site on always up server. 5:34pm up 46 days
I haven't been terminated on another account
I have no criminal record

Argh...

No reason given ...

So what now, they don't like people with PhD's?

hunderdown

3:52 pm on July 25, 2005 (gmt 0)

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Thanks to everyone who responded to my original post on this thread. Good discussion, and I hope it helps in a small way.

We are now drifting OT, but such is life on an active forum....

4:08 pm on July 25, 2005 (gmt 0)

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Now I've been accepted by Germany ..

OK I am ashamed.. and apologise! I am an idiot etc..

But please improve your communication Google, I had nearly only rejection letters for about 3 weeks. Really, really confusing ..

4:30 pm on July 25, 2005 (gmt 0)

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We are now drifting OT, but such is life on an active forum....

Hi, I have just posted here as your initial post seem to indicate that there might be sometimes other forces working than the person having blatantly intentionally broken rules.

I hoped a personal account from someone maybe idiotic but reasonably harmless would help, showing the mind of a rejected one. :)

Maybe we [the rejected ones] are sometimes dumb or simply newbies ..

The problems were for me after reading the TOC's over and over, I could not understand why I was rejected and I wasn't told. Given the long response times, it seems they are overworked.

I find some form of auto responder or load message of the ones dealing with the emails might help communication.

IE you are number 2460 in queue and half of our staff isn't going to work cause they are afraid to be bombed.

My posting style is often ironic.. so I am kinda kidding with the second part of course. Been to long in the UK and can't utter a normal sentence anymore without making some cruel joke.

Anyway bla. I liked your first post. Thanks. :)

6:20 pm on July 25, 2005 (gmt 0)

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I like the thread idea. I posted a while back about not jumping to conclusions and berating posters who have AdSense troubles.

I find it funny that the biggest culprit of "witch hunting" has yet to post in this thread.

:-)

hunderdown

6:26 pm on July 25, 2005 (gmt 0)

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Ank, my comment was not directed at you, but meant to be a summary of what seems to be happening over the last 20 or 30 posts or so.
6:31 pm on July 25, 2005 (gmt 0)

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Ank,

Play it safe and don't tell G about the PhD :)

This 101 message thread spans 4 pages: 101