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Account not active? No reason why?

Doesn't make sense

     
10:37 pm on Jul 8, 2005 (gmt 0)

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I've been in Google Adsense since it started. Every month or so, I make a few thousand dollars here an there. Last month I made over 10,000 for my first time ever. I logged in today, and my eCPM is up, as well as my earnings. I just tried to login, but cannot. I receive the following message when I try to login:

Account Not Active
An AdSense account does not exist for this login, as it is associated with an unapproved application. For more information about your application, please review the message we sent to the email address you provided with your application.

I hadn't received any message, nor any reason or contact. What do I do? What will happen to the money I earned last month and this month? I follow the rules to a T. I do not know what is going on here.

9:22 pm on July 11, 2005 (gmt 0)

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1. hunderdown, maybe you are right, but GA was more polite before.

2.

But they do post, and they do have web sites

Can you post links to their posts here?

hunderdown

2:20 am on July 12, 2005 (gmt 0)

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Can you post links to their posts here?

Sorry, I didn't bookmark or save the posts and I don't have time to search for them. Hang out here for a few months and you'll hear from a few of them.

But as I said, most of them are too busy to be spending time here. My sense is that most, though perhaps not all, of the AdSense publishers who post here are earning from $0 to $100,000 annually. Google reports hundreds of millions of dollars paid out in the content network in their SEC filings. That can't all be going to premium publishers.

A lot of it may actually be going to small sites. And I base that statement on personal experience. I run a small, content-based web site. You can look it up in my profile and visit, if you're interested. I get maybe 50,000 page views a month. It's a hobby, one I work at very part time. Until AdSense came along, I was lucky to scrape $100 a month from various affiliate programs. With AdSense, and not much effort, I've averaged $300 per month, and last month made over $500. Small potatoes, perhaps, but more than I had hoped to make. And I suspect that there are many other sites like mine that have benefited.

Google has something real going. It's not perfect, but it works, and I believe it works for thousands of sites.

3:37 am on July 12, 2005 (gmt 0)

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Umm ... when you're account has been disabled, that means you can no longer log in right? So there's no use for a message center that cannot be accessed when the account has been disabled.

Alika, I was refering to Jenstars statement that

Failing to correct a terms violation will eventually result in an account suspension, but those can be unsuspended once the site is back in compliance.

Often Google will send an email to publishers to change something that violates it's TOS. If the publisher does not get that email and make the correction, then Google will suspend their account.

9:21 am on July 12, 2005 (gmt 0)

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So guys, if you get huge visitors all of a sudden , just send an email to Google with the information for the sudden increase in visitors, so that you won't get banned.

As long as the visits have valid referers, you do not have to report anything. They are running their JavaScript which sends them various info, including where the visitor came from.

Moreover, if a traffic spike (which is natural on the internet) caused an alert, they would be literally spammed with alerts, which they could hardly handle.

9:33 am on July 12, 2005 (gmt 0)

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Google are well aware of the variations in traffic commonly seen across the internet. However, if in doubt about some new development which is causing a big change in your stats, it certainly doesn't hurt to let them know.
9:43 am on July 12, 2005 (gmt 0)

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If everyone who serves AdSense ads on his or her site let them know whenever they have traffic spike, they would probably have to start ignoring most emails they receive.

We shouldn't contact them unless really necessary (and if the traffic spike has valid verifiable referers, then it is not necesssary). That way they will continue to be able to respond to our emails in a timely manner. Please don't spam them.

7:38 pm on July 12, 2005 (gmt 0)

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Finally received a response from Google. They are giving me little to no information. I've asked for exact issues that caused my account to become a suspended one. Still waiting for a response. They are not very helpful in terms of sorting out what happened. This suspend first work it out later, isn't the greatest system. I agree there are people who would intentionally try to defraud Google, but to do this to sites that have been with them since their system went live and never had problems before is uncalled for. At least, that is my feeling on it. I am sure others have different feelings on this. I used to think the suspended threads were from people who had tried to do something to defraud Google in some way shape or form. I honestly did not think it would happen to anyone who played within the rules. I am shocked for this to happen to me. After giving more and more business to them, and this is what they do? So much for trying to grow with Google. It is clearly evident for Google is to convict first, then let you prove they are wrong. I can understand this in some parts, but how can someone defend themselves if Google does not provide the records and URL's in question?
7:51 pm on July 12, 2005 (gmt 0)

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unfortunately it looks as though your only course of action is to prostrate yourself and beg for G's mercy. Offer to give them a copy of your logs, offer to help in any way you can and express your innocence to the utmost.

Hopefully you are just suspended while they investigate something and they'll re-instate you.

Have they actually given you any reason yet - however nebulous - as to why your account is suspended.

8:19 pm on July 12, 2005 (gmt 0)

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Still waiting for information. They were extremely vague on the information they've given me. I cannot wait until MSFT and YHOO come out with competing programs. Right now, they have a stronghold on this market. They way they are acting and providing little information as to what was wrong and how I can correct it is not right. Giving them my logs is always possible. But I still am waiting for further information from them on what was the exact offense.
10:29 pm on July 12, 2005 (gmt 0)

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Wait all you want, they are not going to tell you the exact offense
11:11 pm on July 12, 2005 (gmt 0)

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exactly, hate to say it but they wonīt give you an explanation or reinstate you....you can count on one hand the number of publishers who have been reinstated against the thousands who have been suspended.
this happened to me five months ago when my earnings went up from $ 3,000 to $ 4,000 in one month and i got no clear answer.
now, i have full traffic stats and proggies installed to analise all traffic and it lists the IP of every adsense click and i even have a program to block those who connect with proxys just in case.
at least if they suspend me again i will be fully armed to show them all and ask "which click did you not like"?
12:26 am on July 13, 2005 (gmt 0)

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Well, if they do that, then I will will pursue my legal options. I am not a publisher that lets any network walk all over on me.
1:01 am on July 13, 2005 (gmt 0)

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Well, if you're just suspended and not terminated it probably means they're looking into something and maybe haven't completed analyzing your account.

As for your options, the terms and conditions are pretty clear that "Participation in the Program is subject to Google prior approval and Your continued compliance with the Program Policies" and if they terminate for cause "Google shall not be liable for any payment based on (a) any amounts which result from invalid queries or invalid clicks <snip> or as a result of any breach of this Agreement by You for any applicable pay period."

Since you agreed to that, if they found something not in compliance I don't think there's a leg to stand on if they decide to terminate.

1:07 am on July 13, 2005 (gmt 0)

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Well, I guess that is whay lawyers are for. The problem is, no new sites have been added for over 2 years. So this is complete BS. I am not a threatening person, but I have not received a response from Google since Monday morning. Especially when I spoke to a Google rep. two weeks ago. Everything was fine then, and now, what happened? Like I said, it doesn't make sense. I would expect these types of games from a small new network, but not Google.
1:14 am on July 13, 2005 (gmt 0)

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Be careful about threatening litigation, if that's what you intend. Corporations frequently refer such threats to their legal departments, which can cause your complaint to languish for months as a low-priority legal issue as opposed to an otherwise routine customer service issue. Also, many corporations will simply choose not to do business with somebody who threatens litigation - so you may be permanently closing a door if you choose that approach.
1:43 pm on July 13, 2005 (gmt 0)

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there is no way you can legally threaten them...thatīs why their TOS is worded the way it is, nobody has ever even managed to bring proceedings against google to court let alone win.
"suspend" is the technical term they use to disguise the fact that they have cancelled your account...i isncerely hope you get some answers from them but i know from bitter experience itīs like beating your head against a brick wall..i was with them for 6 months before they discovered "invalid clicks" but i never got any other explanation from them, just a ban on 4 completely unrelated different web sites....they wouldnīt even tell me which web site(s) it occured on.
3:34 pm on July 13, 2005 (gmt 0)

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This is indeed a very strange thread. For once everyone seems quite supportive but in the end saying "you have no chance". I thought one line was particularly telling when you said
I honestly did not think it would happen to anyone who played within the rules.

I think this is where, when most people come steaming in saying we are innocent serves you right, that they are making a huge mistake. G does make mistakes and sometimes innocents are kicked out. I wish you good luck but in a strange way it is nice to see someone who is actually believed to be innocent on this board getting kicked out. Perhaps this will stop all the "you're guilty" "admit it" "look you must be guilty you said yyy on post number " responses we see here all too often.

On a slightly different topic if someone does actually get G to court with the aid of a smart lawyer is the burden of proof not on G to PROVE that there was fraud and therefore they would have to reveal their much vaunted algo? Obviosuly they wouldn't want to do that so perhaps an out of court settlement would be reached. Just musing.

3:42 pm on July 13, 2005 (gmt 0)

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Unless of course G turns the table around and sues YOU for generating invalid clicks.

Hope that things turn out well for you Compworld. Try contacting them (again and again). Even sticky ASA.

3:42 pm on July 13, 2005 (gmt 0)

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Compworld, I've been running adsense on sites since 2003, I also thought it couldn't happen to me as I played by every rule, but my account was banned a year ago for invalid clicks.

I stated my case to the google team in a polite way, and after a few days they came to the conclusion I wasn't responsible for the recent activity and reinstated my account.

Another webmaster here, Suzyvirtual also had their account reinstated.

The best approach is courtesy, I know it's frustrating, but the worst thing for you to do is go in all guns blazing.

Hope it works out for you.

3:52 pm on July 13, 2005 (gmt 0)

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Not to mention the fact that the lawyer will most likely cost more than what Google owes you.

Those Harvard types make more in an hour more than most AdSense sites make in a day, or a week!

5:43 pm on July 13, 2005 (gmt 0)

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Reading these sad stories really makes one want to implement some measures to help prevent invalid clicks. Being passive does not feel very comfortable.
7:01 pm on July 13, 2005 (gmt 0)

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Unless of course G turns the table around and sues YOU for generating invalid clicks.
AGAIN THEY would have to PROVE it. How can they PROVE it other than by revealing their algo.

Anyway, this isn't the point of the thread.

9:03 pm on July 13, 2005 (gmt 0)

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AGAIN THEY would have to PROVE it.

Ahem: read the TOS

"Google may at any time, in its sole discretion, terminate all or part of the Program, terminate this Agreement, or suspend or terminate the participation of any Site in all or part of the Program for any reason"

So, you might be banned because it's monday, because it's not monday and because it's none of the above.

You might (reasonably) think it's unfair, but speaking about lawyers is just useful to let some steam out, I am afraid.

Anyway, best luck to Compworld for getting reinstated!

7:02 am on July 14, 2005 (gmt 0)

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read the TOS

Regardless of what is in the TOS (some parts are really on the "illegal" borderline and will fail in a court of law). They should be paying you what they owe you up to the point of termination unless they can clearly demonstrate fraud.

They MUST provide clear indication as to why the money they owe you for displaying their ads on your site is being held and not paid.

If you can....then DO take them to court. The judge will force them to disclose their reasons for not paying what they owe YOU. Try the small claims court.

5:14 pm on July 14, 2005 (gmt 0)

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I plan too if I cannot work things out with them. Its been three days with no reply. I'm also forwarding this infomation to my friend at Clickz.com. Who knows, maybe after a news article is published, they will start to either forward the info that I requested or give me my earned money. They can keep the account, but I want my money.
6:27 pm on July 14, 2005 (gmt 0)

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The guys from Google must be laughing at your threats...

Grow up and move on

8:12 pm on July 14, 2005 (gmt 0)

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Regardless of what is in the TOS (some parts are really on the "illegal" borderline and will fail in a court of law).

Which ones? What legal authorities do you have which suggest that they are unenforceable?

The judge will force them to disclose their reasons for not paying what they owe YOU. Try the small claims court.

This is a business matter, governed by a business contract which has a choice of law clause and a venue clause, both of which are likely to be enforced.
8:25 pm on July 14, 2005 (gmt 0)

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Don't think so. Can't let 10k go down like that. When you see the article in the media, don't say I wasn't going to do it. You'll be surprised how the media can affect how a company operates.

AlexMiles

8:33 pm on July 14, 2005 (gmt 0)

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Just because something is in a contract doesn't mean a judge will wear it.

Good luck. They'll drag it out a bit, testing your nerve, then they'll settle.

.

11:34 pm on July 14, 2005 (gmt 0)

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The guys from Google must be laughing at your threats...
Grow up and move on

Fryman, i think you're the one that needs some growing up.

Just because something is in a contract doesn't mean a judge will wear it.

Absolutely. There are higher laws governing whatever laws anyone invents and chooses to put in their TOS. The judge will want them to explain and clearly demonstrate their reasons for not paying you for the service you provided.

Good Luck.

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