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My account receives EFTs all the time so the account is certainly good, and that only leaves me guilty of entering my account number incorrectly.
I used to work for a bank, and gave customers instructions in this all the time. So it's hard for me to believe it's my error. But let's say it is.
Google can only tell me to switch back to check by mail or enter my EFT info and try again. Because of security, they can not tell me what number I entered before. This seem unusually difficult to me.
I am already going to get my check one month late; if I try EFT and it fails again it would be another month!
I am advising that you not try payment by EFT until it is no longer a BETA test.
I have generally been very please with the AdSense program, but I am disappointed that in a BETA test they do not have a team assigned to help resolve each problem so they can learn from them.
I am disappointed that in a BETA test they do not have a team assigned to help resolve each problem so they can learn from them
I would say they do have a team resolving these issues, and they do it well. My first EFT was cancelled due to supposedly bad information that was entered. However I know of more than one person living in this neck of the world who use the same bank and had the same problem, so I suspect it wasn't the information that was the problem, but rather teething problems with the system.
Second time around though it worked like a charm.
But you're right - if you depend on the money then you shouldn't sign up for a program that's clearly marked as BETA.
not always - here's just one example - one of my suppliers moved over to EFT so I tried it.
At the end of the next month they sent me a statement showing my account as being overdue - it wasn't, it had been paid by EFT.
So I rang them to find out why - they told me they hadn't been able to allocate the EFT to my account and in future could I please send an e-mail to them advising them when I was paying, what I was paying, and how I was paying.
No I damn well won't - I'll send their remittance in the post, same as I have done for the last ten years.
I admitted it might have been my fault, and said nice things about AdSense.
I still consider it unusually unhelpful that they can not confirm that I did or did not enter the correct account number. It would help ensure that I don't repeat (my) mistake.
That's what I would expect from the BETA support team, and maybe even getting you a check by mail without waiting for next month's cycle.
On my adsense report, it says it was paid out on
Payment Type: EFT
Payment Date: May 25, 2005
However, I did not receive anything till now. We are in Holland. Some people told me to wait a little longer, but I am already start to worrying about it. Should I contact them now?
Actually, there's an update. I got a phone message from Google saying that they were going to try to phone me tomorrow. That's the kind of support I was looking for.
I've often been curious if someone from Google reads this forum. It's not like there are that many such forums they'd have to keep an eye on.
I am disappointed that in a BETA test they do not have a team assigned to help resolve each problem so they can learn from them.
I'm not sure how much Google could learn from your typos in order to assign an entire team to the project :)
EFT worked like a charm for me, first time every time, but then again I check and recheck such things so many times before I hit submit it's worse than OCD.
What surprised me so was they Google didn't have the ability to check to see -- or have a BETA team research to see -- if in fact it was my typo.
Assuming that it might have been my typo I have said nothing to fault anyone but myself about the error occuring in the first place.
So you'd rather wait a month each time and pay significant check processing fees, just because of the possibility that you might have failed to correctly check your account number on entry? Weird. And considering you're a former bank employee, doubly weird.