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Google's Support Team - Excellent!

Good job

     
12:15 pm on May 22, 2004 (gmt 0)

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About two weeks ago about half my pages were not showing ads on a content site of mine. I emailed Google, and all of the pages had ads again quickly, except one internal page. I let Google know about this, and they assured me that they were working as quickly as possible to resolve the issue on my page.

Yesterday I received two emails from them, one verifying that they were still working on the problem, and the second that it had been fixed - sure enough, the page is now showing ads.

It seems like people have been complaining about Google support lately, so I thought I would post this to show that they are really doing quite a bit, and I am quite impressed.

conroy

2:04 pm on May 22, 2004 (gmt 0)

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I guess people don't usually take notice when things go right, only when they're going wrong, and so you don't hear too much about the good things. :)
2:56 pm on May 22, 2004 (gmt 0)

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What!? Compliment a service when they get it right? = That's just crazy-talk.

;-)

5:50 pm on May 22, 2004 (gmt 0)

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its all effect of the media, we love tragedies and bankruptcies , horror stories so much that we rarely pay attention to the good things in life, like adsense :) I make it a point to go to the adsense site every morning :) :)

ok ok, i do it to check my stats

5:57 pm on May 22, 2004 (gmt 0)

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Conroy, I agree totally.

I recently had a problem, and received WONDERFUL support from Google Support.

6:05 pm on May 22, 2004 (gmt 0)

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Never needed to email them, and I'm hoping to keep it this way =)
9:33 pm on May 22, 2004 (gmt 0)

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I have recently seen a blatant infringement of google policy - asking people to click the ads. I will let you know when i hear back / if this site is forced to remove ads.

I already reported one site from which the ads have now disappeared (may be unrelated however and did not hear back from google.).

1:42 am on May 24, 2004 (gmt 0)

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i've had a couple polite emails from them, especially when it just launched and i made a few 'obvious' mistakes that were contrary to their TOS (yes, i didn't read properly i guess) .. like having more than one ad per page, and having ads with a similar look to theirs on the same page ... duh. thankfully all that was quickly sorted out with a couple emails.
10:02 am on May 24, 2004 (gmt 0)

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I also received perfect support from the Google support team. They are very friendly and write good sensible emails.
5:26 pm on May 24, 2004 (gmt 0)

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I have had similar good partner service as well.

I had a problem and sent an email. Google emailed me and said they were checking on it. The problem was fixed, by my own observation. A few hours later they even emailed me and told me the problem was fixed.

Nice...

12:37 pm on May 31, 2004 (gmt 0)

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Well 8 days on this site is still displaying their google ads but the topic pleading for people to click *seems* to have gone.
2:54 am on June 1, 2004 (gmt 0)

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I also received perfect support from the Google support team. They are very friendly and write good sensible emails

Exactly my own experience. Now if only another long standing major affiliate programme could draw lessons...

5:27 pm on June 2, 2004 (gmt 0)

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Well 8 days on this site is still displaying their google ads but the topic pleading for people to click *seems* to have gone.

I'll be honest.

I pay a lot of money per month to AdWords, and I still dont give a CRAP if people ask their site to click.

WHY? BECAUSE IT CAN STILL MEAN A SALE.

If you're in the AdWords boat and complaining about this, maybe its YOUR site's problem.

If someone goes to your site, it *SHOULD* be from a targeted content ad so there should be someone interested clicking.

It really makes me angry to find whiners out there that complain to google when someone says.. "please click my ads".

One site out there cost me 720 dollars in one day because they ran a thread in their big forum "click our ads" and it turned around and made me 3200 and change, so how can I complain?

Fix your site to grab attention, and make sales and you wont have a problem.

7:55 pm on June 2, 2004 (gmt 0)

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Good for you. Your site is one of thousands which use adwords. It is in the terms and conditions for adsense - a contract- that the publisher should not promote clicking of ads. If they break that then surely google must take a dim view of them. Obviously google feels it is in the best interest of adwords advertisers for website owners NOT to promote clicking of their own ads.

To have a pinned topic on the forum saying "Please click the google ads, all we need is one click a day to fund the servers". Yeah... *sarcasm* I'm sure that makes a good conversion rate for advertisers */sarcasm*. To have users over the forum with the same phrase in their signatures, in an area which I run an adwords campaign for? Well it certainly made me pull out my adwords from the content targeted on publishers websites.

Your site by all accounts seems extremely impressive at converting leads, but I could not help but notice that 100% of your posts are in the adsense forum and not a single in the adwords. Please sticky me your website URL, I should very much like to see how you run such an impressive business.

Perhaps I have just uncovered your reason for launching such a protective post of inciting your users to click their own ads, one of your previous posts:

"Google booted one of my sites that was making over 495 but less than 505 a day on average... why did they boot it... well because it made too much. That seriously was the reason. The traffic was legit, the clicks were legit ..."

Hmm... very interesting.

12:26 am on June 3, 2004 (gmt 0)

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I've had a few problems with AdSense in the past and continue to have occasional frustrations. But overall, I, too, have been pleased with the AdSense support team. It's clear that Google (unlike some of its competitors :overture: cough cough) hires intelligent and respectful folks.
12:45 am on June 3, 2004 (gmt 0)

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I have had good success from adsense in targeted ads and in response to the very few support issues.

Trouble i'm seeing is the continued downward EPC.

EVO