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Adsense emails an apology for late checks

     
12:59 am on Feb 7, 2004 (gmt 0)

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An email just came through apologizing and explaining that checks in some geographical areas were sent out late this month. They were mailed out between Feb. 2nd. and Feb. 6th and should be here in a short time.

Added:
Whoops, it's been mentioned in this thread at the same time:

[webmasterworld.com...]

It's a tremendous relief to get official word! It would have been a serious problem had the postal service lost batches of mail, which is what I was worried about.

1:14 am on Feb 7, 2004 (gmt 0)

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You beat me to it by about ten minutes. I too am glad to get official confirmation. However Adsense Advisor had said pretty much what was in the email well before it was sent out.

I wonder if Adsense Advisor reading of posts here partly contributed to the email being sent out reassuring people. To be perfectly honest if I was Google I would've sent that email out around the 31st January/ 1st February when I knew that all the cheques hadn't been posted yet. Then people would've been reassured. Keeping people in the dark just gets them scared and worried - as well as anxious... glad it's all resolved though now - although as a similar thing happened in November/ start of December my view of Google isn't what it once was.

1:22 am on Feb 7, 2004 (gmt 0)

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Yep just got home to find my email as well. I'm in the UK.
1:25 am on Feb 7, 2004 (gmt 0)

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There's a lot of money to be made in delaying payments by a couple of days. Especially if the amounts we are dealing with are significant.

Any good bank will tell you this.

Never trust a corporate entity!

1:37 am on Feb 7, 2004 (gmt 0)

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Tanith wrote:

Never trust a corporate entity!

Actually, I'd trust Google a lot more than I'd trust some of the small businesses and individuals I've dealt with. I've never been stiffed by a major corporation, but I've had to jump through hoops (and, in one case, sue) small businesses for money that I've been owed.

1:47 am on Feb 7, 2004 (gmt 0)

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On the whole the bigger the corporation - the more you can trust them to give you the money eventually!

On the other hand a big corporation can make in interest in one day by delaying payments by a day, the same amount a small organisation can make in a year by delaying all payments by 30 days.

Remember economies of scale!

2:00 am on Feb 7, 2004 (gmt 0)

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>>On the whole the bigger the corporation - the more you can trust them to give you the money eventually!

Tanith, where does it say in the thread title or the first post that big corporations are the subject of this discussion?

Are you assuming their motivations based on your own perceptions of reality, doubting the sincerity of what they wrote, or are you just unaware of what they wrote?

Tanith, did you get the email with explanation that was sent out?

[edited by: Marcia at 2:02 am (utc) on Feb. 7, 2004]

2:01 am on Feb 7, 2004 (gmt 0)

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That was reassuring. I was picturing my sketchy neighbor treating his gang to McDonald's on my Google check.
2:42 am on Feb 7, 2004 (gmt 0)

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I just got my tax form today - that was a disappointment - I was thinking "about time!" and then opened it up to see IRS stuff.

wah.

Anyhow, when are they going to go to direct deposit? Everyone has had enough with this paper check nonsense.

5:10 am on Feb 7, 2004 (gmt 0)

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Can I be the first to complain... Hey, I didn't get my email yet!
5:10 am on Feb 7, 2004 (gmt 0)

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All this? For, "your check is in the mail".
8:47 am on Feb 7, 2004 (gmt 0)

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I wonder if Adsense Advisor reading of posts here partly contributed to the email being sent out reassuring people.

Its Good that we have ASA to pass on our ideas or moans, but this should not need anybody's contribution, this is straight forward common sense, communicate with partners/customers and you will stop a lot of problems and unnecessary frustration.

These are basic business & life skills , fail with these then life tends to get and will be that bit harder, and this is the 2nd time in a short space time, that the lack off & delayed communication made the situation worse, and they have not done themselves any favours at all.

Seems the only thing Google can get right is on the web, (even that is now being questioned a lot now) But in normal business they seem to lack the basic understanding of customer skills and communication, fail with these 2 factors alone, it could mean a bumpy ride for any business not matter how big your are.

3:28 pm on Feb 7, 2004 (gmt 0)

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Tanith, where does it say in the thread title or the first post that big corporations are the subject of this discussion?

Google is a big corporation - Google delaying checks is the subject of the discussion. (my post was an answer to euorpoeforvisitors post)

Are you assuming their motivations based on your own perceptions of reality, doubting the sincerity of what they wrote, or are you just unaware of what they wrote?

Just pointing out that the longer they delay the checks the more money they make. 'doubting the sincerity' really covers it.

Tanith, did you get the email with explanation that was sent out?

Yes

4:52 pm on Feb 7, 2004 (gmt 0)

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Tanith said:
On the other hand a big corporation can make in interest in one day by delaying payments by a day, the same amount a small organisation can make in a year by delaying all payments by 30 days.

However, to a large business a given amount of money is of less significance.

At today's interest rates, there is little to be gained by delaying payments. You have the added burden of handling e-mails and perhaps phone calls, all of which cost employee time (money).

I worked for a large corporation a few decades ago. When interest rates hit an all time high, they started delaying payments to suppliers. If a supplier told me he wouldn't ship what I had ordered until he was paid for his last invoice, I could call accounts payable and have a check sent. But these games stopped when interest rates decreased from their record levels. It just wasn't worth the trouble.

As an independent consultant now I do worry more about the small clients than the large ones. The large companies have bureaucracies run by people who won't profit personally but will have more headaches when things don't run exactly on time.

Most large companies pay exactly on-time. I sometimes have trouble with smaller ones. (One client was Enron, so there are exceptions).

If Google had a cash flow problem and had to cut back on payments, they could simply change and give us a smaller split of the revenues. We would not know and it would be perfectly legal.

I suspect that Google's problem is that their accounts payable operation (most of which is Adsense) has grown so fast they are having growing pains keeping up with the work. I would not expect that problem to last.

5:02 pm on Feb 7, 2004 (gmt 0)

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>>All this? For, "your check is in the mail".

The point not mentioned is AdSense control panel's 'Payment History' shows payment sent on January 21st. I just thought the US Mail had bumbled again; nice of G to let us know about the delay IMO.

Nonetheless, conspiracy theories & G bashing noise on just about every freaking thread are forcing me to read posts mostly from those I know.

5:06 pm on Feb 7, 2004 (gmt 0)

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I'm the patient type. I realize that there are occasional delays, not everything always goes as smoothly as planned, stuff happens. Following the other payment thread I could see other folks receiving checks so I figured mine would show up in the mailbox within a few days.

But I was really ticked when I received Google's e-mail last night.

That it took Google 7 days to communicate with its publishers is (tempered words here) very poor business practice. The fact is, Google was late with mailing payments as of January 31st at 12:00:01 a.m. The payment update e-mail should have gone out at 12:00:02 a.m. at the latest. I realize G is big on doing everything possible algorithmically, but doesn't anybody there know how to read a calendar?

(And yes, the 31st was a Sunday, so we can argue whether the checks should have been mailed a day or two earlier or a day later, but I don't want to get into that quibble right now. And, of course, G should have realized days earlier that payments were going to be late and taken action then.)

Then, add to that the fact that a Google representative was monitoring the payment thread, that the AdSense team did receive e-mail inquiries, that they were absolutely aware of the concerns and frustrations and you have a situation in which the 7 day delay in communicating is (again, tempered words), unacceptable from any good business point of view.

And, extrapolating from AdSenseAdvisor's "I've just been told the reason" [webmasterworld.com] comment it appears the AdSense team was as much in the dark as we were vis a vis the true payment situation until a couple of hours before the payment update e-mail. It just gets more flabbergasting and more muddled (more tempered words).

Google is going to have to get somebody into the AdSense team to incorporate some best practices, get communication up to par and let publishers know that they are an important part -- actually, the most important part -- of the AdSense business model.

6:22 pm on Feb 7, 2004 (gmt 0)

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To advertise on Google you have to pay up front!
We get a percentage and have to wait.

Perhaps Google's controllers were raised in by an a group that PREACHES...

Buy Low, Sell High, Collect Early, Pay Late

Shalum

7:00 pm on Feb 7, 2004 (gmt 0)

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If Google pays and pays regularly, we can live with that.

But, I don't like their "payment history" saying check mailed on Jan 21 then receiving an email on Feb 6 (16 days later)that they have not mailed the check and that they are going to be late with payment.

Wonder if their earnings reports and SEC accounting practices as a public company will be as misleading and irradic?

If so, I may have second thoughts about trying to get any of their stock.

10:19 pm on Feb 7, 2004 (gmt 0)

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Around here, Jan. 31st was a Saturday, not a Sunday, which means that 30th, the last day payments should have been mailed, was Friday.
10:32 pm on Feb 7, 2004 (gmt 0)

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Oops, Saturday. Worked straight through the past couple of weekends and lost track of days.
11:32 pm on Feb 7, 2004 (gmt 0)

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I haven't said much in the these threads about the delay in payments, but here is a question for other webmasters.

How fast could YOU update the words "Payment Sent" to "Payment Processed" then publish it to your site? 1-2-3-4-5-6-7-8-9-10-11-12-13-14-15-16-17-18-19-20 Exactly.....you would be done by now!

11:51 pm on Feb 9, 2004 (gmt 0)

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I received my first-ever Google check today... which I was most happy about. It's postmarked February 7 from New York, NY, and it made it to Tampa, FL in two days. Hopefully those of you still waiting for your checks will encounter similar results this week.

While some of you may have disdain with Google over the delay, I'm happy to have the check... This is the first time I've ever actually been paid by a banner ad company. Horray for Google, I say...

12:00 am on Feb 10, 2004 (gmt 0)

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I'm in California and I got my Google check today (just to follow up from the other thread).
12:34 am on Feb 10, 2004 (gmt 0)

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I received my Google Check today ....Hurray! Dated 1/27- postmarked 2/6 oh California :)
8:14 am on Feb 10, 2004 (gmt 0)

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Cheque arrived in UK this morning - not bad considering it was postmarked 6 Feb!
9:11 am on Feb 10, 2004 (gmt 0)

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Well, lets see. Should we hire the extra help to get the checks out on time or should we save money by not hiring anyone and then eat some crow. I guess it just depends on how much interest you can collect while you eat the crow. I would hazard a guess that the interest they earn on their float would reach into the millions on a monthly basis. But it only costs us dollars each.
10:53 am on Feb 10, 2004 (gmt 0)

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Cheque in Northern England today too.
4:33 pm on Feb 10, 2004 (gmt 0)

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check arrived in Louisiana today
7:13 pm on Feb 10, 2004 (gmt 0)

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Checks are in Michigan.
1:39 am on Feb 11, 2004 (gmt 0)

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Check arrived in California today.
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