Forum Moderators: martinibuster
I would ask that for starters, you limit your questions to one " the one you consider most important”, and that We honor GoogleGuy’s request to stay away from asking specific questions about your site(s).
Let me start it off by asking:
Is there an ETA for improved reporting options (specifically domain stats)?
Time to roll up my sleeves! I won't be able to get to everyone's questions right away, but let me try to answer some of the main ones. In future, I think I'd prefer to respond to posts in the context of existing threads, rather than as a Q&A session... but I know that these questions have been lingering, so I'm more than happy to share what information I have :)
Welcome ASA :-) Tend to agree with this comment - yes, there's outstanding questions, but I can see just how overwhelming it could be to be bombarded with every single past question that's been asked ;-)
First of all, I'm afraid that I won't be able to give ETAs on features or changes. I know that detailed reporting and expanded payment options are being anxiously awaited, but I can only confirm what you already know - that they're in the works.
And I'm sure you'll be the first to let people know ;-)
In regards to support emails, there is some language that's available to the support crew for answering common questions, and if they misinterpret your question or miss some of the history of your exchange, it's possible that they'll send you the same information again. It's definitely not encouraged! and they work very hard to get the right information to everybody. I'm sorry that this has happened to you, JollyK.
My experience has been that they are always courteous, helpful, and diligent in looking into my problems. I've known it to take a long while to get a resolution, but I also believe that this is improving. They're also very polite in pointing out when a problem might be my own fault ;-)
PSAs are always an issue, and I encourage everybody who is seeing high levels of PSA (or alternate ad) activity on their pages to contact the tech team. They're usually able to resolve the issue at least partially, often completely, and every email that comes in with specific URLs helps the team to teach the system to better access and comprehend the information. So it's definitely worth your time. I don't know the details of the "site.com" vs. "www.site.com" issue that bzprod mentioned, but I'll check with the tech team for more info.
Don't forget that every automated system can have its hiccups. The URLs seem to get queued up both for the crawling process and the insertion into the index for ads, and if any problem occurs - perhaps not even with your own site - this could result in significant delays in ads appearing. I had this occur recently, and it resolved itself before support even had a chance to respond.
That's my impression of how it works, anyway.
Finally (for now!) in regards to the quality of sites, there is a team of quality specialists who are increasing the monitoring of existing sites. They're reviewing all sites running the AdSense code, and sending warnings to anyone not in compliance with the policies. This is an ongoing effort to weed out those who are abusing the system.
Glad to know that they will warn in the instance of an infraction that the webmaster may not even be aware of (instant termination? *shudder*) I'm sure the majority of webmasters try to be compliant, but of course there's always room for error. I noticed one on my own site only recently where an Adsense ad was displaying in an area which it shouldn't have.
Never yet had a warning email - and hopefully one will never be necessary. We try to keep everything above board.
I'd like to see some clarification of the ban on "search results" page at some point. Dynamic sites which have the option to "list x last topics" surely don't count in this.
Thanks everybody - I can see that I'm going to have to keep my thinking cap on at all times :)
As do we all. Appreciate your participation!
I notice that every day, atleast for my account!
Cheers
I didn't recieve any e-mail confirming this was recieved etc. Should I have? How do I know it's been recieved, and is there anyway of me checking. I did mail, but I got a set e-mail that wasn't related to the specific question.
Thanks.
My office is in a small country bordering my main market. When looking at my web pages I only see the ads from people that also target the country I'm in - so I see many PSAs here.
When I go to the big country and look at my pages from there, all pages are filled with "real" ads.
It would be really great if you provided a change to see the ads that are served in every single country in every single language,
like: google.com/checkpage.php?url=myurl&country=belgium&language=all
Your spiders have the info anyway, and all we'd need is the ads (without active links of course).
Maybe I'm the only one with this wish, but calling my sister all the time and have her look at my pages isn't fun ...
Other times, PSA's are served forever, suggesting that Google can't figure out what the page is about, even though similar pages on another site are analyzed well and served highly relevant ads. How can we analyze why a page is being served PSA's permanently?
And I do seem to recall an acknowledgment screen when I submitted my tax info.
Why does AdSense not have any phone support like AdWords?
Because they are paying you instead of you paying them. :)
Phone support is very costly and the companies that do offer it strongly encourage you to use their online support.
