Is anyone home in Adsense support?

Emailed early Wed. morning, no reply

[bostongio]

I understand that in the USA, there was a holiday last week. But does that really mean I should be waiting nearly a week now for an email reply from Adsense support? (Not about some minor issue, either, a very big one affecting my account.) Even just an autoresponse would be nice to say they received my query and it's in a queue somewhere...

The Internet is a 24/7 international business, I wish Google would begin to treat it like one.

[hunderdown]

They don't have a huge staff and probably got backlogged over the holiday. They respond as soon as they can--if you have a major issue maybe they are researching it.

I had what I thought was a pretty simple question take two weeks to get answered because they consulted their legal department.

[ken_b]

waiting nearly a week

Yeah, that's the same for me. I'd chalk it up to the holiday thing, but it's not the first time.

[bostongio]

Thanks, don't mean to sound critical, just frustrated... Because of the pending issue, it means I likely won't be paid this month and that definitely hurts our business.

[AdSenseAdvisor]

Hi there -

I just saw this thread, but yes, the delayed response is probably due to the American Thanksgiving holiday. Our office was closed on Thursday and Friday, so support was more limited than usual.

-ASA

[morpheus83]

It is quiet strange I emailed on Saturday and got a reply on Sunday.

[incrediBILL]

My last email to support took a whole week and still didn't solve the problem.

I gave up.