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My ads aren't running today. When I run diagnostics on a specific keyword it says that the campaign budget is exceeded and then goes to say that:
"You have exceeded your daily budget for your account"
Note the phrase "for your account". Is that always there for campaigns that are over budget? I can't remember.
None of my campaigns are running even though they are nowhere near max spend. It's Easter Sunday tomorrow so chances for some support are slim.
Anyone had this happen?
My credit card is okay and I have gotten no reports about billing problems.
To say the least my client is not happy with me. I am embarrassed in that I am a GAP and have no way to contact them.
AWA- please let me know what benefit there is for being a GAP if we can not get (better) access to tech support?
I'm actually an old time publisher (several years), but recently I wanted to change my currency so I had to close the old account and open a new one. Now I'm being treated as a new advertiser that has to be closely watched.
The worst thing is of course the lack of any notice saying "your account is under review". I mean, everyone is going to notice something is up! So why not let them breathe a bit easier (by knowing exactly what is going on) and tell them that they're being investigated?
No sign of a response from support, either.
I imagine there's some chaos over there in the aftermath of the quality score mayhem.