Recently I contacted their support team 6 times about that keyword, but they always said that is a technical problem. It is more than 10 days, they have NOT resolved that problem by now.
My customer and I both are disappointed at their service!
Did anyone meet this kind of thing? How could I do except waiting.
I had the same problem, and they tols me after a week that it was technical problem. It takes too much time. Can this be a strategy to downgrade the service quality of SEM agencies?
I'll take the former.
Actually, I've never had any big problems other than disagreements on reviews. I talk on live chat often and have ads expedited all the time. Live chat is a big bonus if you ask me.
I don't know how big this problem is. They take more than 20 days (at least) to resolve it. We waste too much time on it!
Then I usually ask which word in the ad, or in the keywords, was the hard liquor, and it goes all quiet.
Been through the rounds three times now. They've OK'd every single word in it, but the ad is still banned because once upon a time someone was smoking crack and hallucinated some 'hard liquor' where my ad was..
Its my opinion its easy for Adwords personel to screw up, but to get things unscrewed again is next to impossible. Flawed systems design, as usual.
So, I'm beginning to feel the need for some 'hard liquor' myself! I'm going to ask my client for danger money if he wants me to keep dealling with this c***.
You can't sell rye bread or scotch tape on Adwords, plain and simple ;)
I've been tripped up by similar over the years and always ended up giving up the fight after a while. Sometimes I'd get an exception for certain misinterpretations that only lasted until I made a change or tried to add a second ad to the adgroup. Regardless of the 'exception note' that was supposedly placed in my file.
Israel
