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Does something like this happened to someone? anyone had some ideas?
My guess is the analytics surge and ongoing effort to get that running has been over taxing their Adwords systems. To this day I usually get multiple time-outs when trying to access Adwords like their servers are overloaded.
We have credit card processing problems which they can't solve but ackowledged this week. (We had problem in December, but they were fixed.)
Tech support must know my name by now, since I have many requests for them and I can pretty much recognize <edit>some employee's</edit> voices automatically.
The problem with Google's support staff is that they cannot take action to solve problems and almost all issues need to be routed elsewhere and that elsewhere appears to be a black hole. I will post any updates, but with Adwords being down for us right now, nothing is happening.
While I admit they are upbeat and pleasant, that does not solve problems. (They need to find a way to get problem solvers on the phone like YSM - Overture does)
[edited by: eWhisper at 4:35 pm (utc) on Jan. 18, 2006]
[edit reason] Please don't name employees - privacy issues. [/edit]
thats interesting. u contacted them and they DID reply.....but just to say that they will get back to you. Nothing said about a review? Let me know how it goes. I will keep the thread informed at my end. I am on edge. I cant stop checking my adwords account to see if it is working yet. i really need it back!
I really hope Adwords Advisor can comment on this issue as it seems to be widespread with a lot of the adwords users I have been talking to lately.
The worst part is that support either has no idea what we are talking about, or gives a canned email response that doesn't address the issue or give any hint as to when exactly the campaigns will be back at 100% regular delivery.
Adwords - was it really that bad before? It worked for me and now u r really impacting my quality of life with this cr*p.
Bottom line: if u r going to do manual review - get enough people to do it promptly.
All i did was edit one of my ad campaigns and increased the bids... and beng, no impressions for almost 48 hours now. All campaigns are showing active. cpc is double the recommended price, daily budget 4 times what it was prior to this glitch.
Emailed support more then 24 hours ago but still no reply. Ads for this campaign are still not showing.
AWA... i have a customer grilling me over the phone wanting an explanation as to why their ads are not showing.
Can someone PLEASE take a look at this already!
Setup a new campaign 2 days ago, but ads are still not showing. Everything looks fine, set to active etc, except the ad diagnostic tool thinks i donít have any ads for the keywords i keep testing it with Ė great!
Tried to contact support using the online form, but it looked like it failed and Iíve received no email confirmation. Goog coders strike again.
So we only spend $20k a month, but if i only spent $2k a month i would expect better support than this. If any other company treated customers like this you would switch in an instant.
[edited by: mona at 7:38 pm (utc) on Feb. 8, 2006]
[edit reason] language [/edit]
Also are any of you that are having problems have adult related ads as I think they recently started reclassifying many previous adult results as non adult results preventing alot of adult ads from showing that used to.
You have no ads that match the search term XXXX XXXXX
What does this mean?
You may receive this message if the keyword or keyword phrase you've entered:
* Is in a paused or deleted Ad Group or campaign.
* Doesn't exist in your account.
Campaign shows active, ad group shows active, keyword shows active but still no ads :)
Finding this to be very strange on an account that has been running well for over a year and a half with generally very nice CTRs. Should also note that this seems to effecting just one of our campaigns. The other campaign in this acct seems to be seeing normal volume.