Welcome to WebmasterWorld Guest from 18.204.48.40

Forum Moderators: buckworks & eWhisper & skibum

Message Too Old, No Replies

How do you get your own adwords rep?

     
2:31 pm on Jan 5, 2006 (gmt 0)

Preferred Member

10+ Year Member

joined:Nov 8, 2005
posts:402
votes: 0


I've read of people in here calling up their adwords rep when they have a problem. What does it take to get a phone number, and how do you receive it?

I've spent over $14,000 in December - is this getting close to a phone # yet?

2:36 pm on Jan 5, 2006 (gmt 0)

Senior Member

WebmasterWorld Senior Member 10+ Year Member

joined:Sept 11, 2002
posts:2024
votes: 0


I don't now if this is an actual rep, but after having severe login problems, I got a phone number and contact person. I only phoned with him for tech support reasons - maybe worth a try to call him on a business realted issue (only that there is none so far).
5:35 pm on Jan 5, 2006 (gmt 0)

Senior Member

WebmasterWorld Senior Member jtara is a WebmasterWorld Top Contributor of All Time 10+ Year Member

joined:Nov 26, 2005
posts:3041
votes: 0


Apparently there is some "dedicated rep" program if you spend a lot.

But there's a phone number you can call where you will get a random rep, and they're damn good. They even answer the phone, almost instantly.

There's an option when you call to "speak to a specific Googler" and you can use that option even if you don't have a "dedicated rep". So, if somebody is working on a problem for you, or some rep has been particularly helpful, you can ask to talk to them.

I won't post the phone number or where to find it online (you CAN find it online) because I've given up trying to work around the TOS here to give out useful information.

So, I'm afraid I'm left with giving tantalizing but useless teases or talking about the weather...

6:35 pm on Jan 5, 2006 (gmt 0)

Junior Member

10+ Year Member

joined:Sept 8, 2005
posts:106
votes: 0


I got a phone number after about a year. Was only spending about a grand a month at the time.
3:49 pm on Jan 6, 2006 (gmt 0)

Junior Member

10+ Year Member

joined:Oct 23, 2003
posts:165
votes: 0


in the UK the rule is that if you spend 3k+ a month you get support and advice from a rep (or reps). I imagine in other countries there is a similar minimum budget.

As I understand it, they have different accounts for adwords' big spenders. You may have the wrong type of account (an online account). Emailing someone at Google may rectify this.

4:06 pm on Jan 6, 2006 (gmt 0)

Preferred Member

10+ Year Member

joined:Feb 16, 2005
posts:456
votes: 0


the rule

The source?

6:11 pm on Jan 6, 2006 (gmt 0)

Senior Member

WebmasterWorld Senior Member 10+ Year Member

joined:Aug 30, 2002
posts:1377
votes: 0


Depending on your country, there may be no such thing as a "rep". Best to mail support and ask, they may return a name and/or a phone number.
7:36 pm on Jan 6, 2006 (gmt 0)

Senior Member

WebmasterWorld Senior Member 10+ Year Member

joined:Sept 11, 2002
posts:2024
votes: 0


I wonder: why would you actually need a (personal) representative? OK, there's tech support issues, but so far they were handled quite good via email in my case, and we only reached th epoint once where live human interaction was necessary so I got called by G.

Apart from that, what would I need a rep for? All my issues so far were solvable with the on-board tools and reports.

10:17 pm on Jan 6, 2006 (gmt 0)

Preferred Member

10+ Year Member

joined:Nov 8, 2005
posts:402
votes: 0


In many cases a problem can be resolved via email - and I'm all for that. However, when you're spending thousands on any given day, and something goes awry (and it does happen - even with google) time means money. A phone call could not only save you thousands, but it could also save google thousands of dollars. Because if I notice a problem that's loosing me money, I'll pause my campaigns until it's resolved.