This week, for some reason, all ads just stop showing. There have been no impressions and no clicks for abouu 6 days now.
The keywords or ads haven't been disapproved (except for a few minor ones), and I am at a loss to explain why everything has just halted. I have used the customer support form to contact Google but have not had a response.
This is for an online pharmacy, but we have been careful to ensure that the products targeted for the US are not contravening any pharmacy laws (ie over-the-counter products only).
Has anyone else experience something similar? What happened? How can it be recitified?
All the campaigns and ad groups are listed as active, and the keywords normal.
Five days later, all re-started as suddenly as it had stopped. Never received any verification of the review. However, a day AFTER the account started up again, support answered the ticket I had written and suggested that there were sometimes problems with the credit card interface and that I should re-enter my credit card info again and see what happens. I didn't bother doing this since the account had started back up on its own, the review "probably" being the reason it stopped.
patient2all
5 days is a lot of time - and a lot of income lost (to both G and yourself)
Would AWA care to comment?
Yes 5 days offline. Only SERP sales (at least I had some!). Cost me about $500.00 profit at the time.
I doubt someone spent 5 full working days poring over my account either. I think it just gets stopped and joins a long queue. Spot checked a few things and decided I wasn't pulling any fast ones.
I couldn't understand the reason why the account had to be offline during the review process. I was able to make changes to my AdGroups during the period. Why not take the evil advertiser by surprise? Could have been destroying "evidence".
If I recall, AWA avoided this issue at the time as is the case with most controversial issues.
I was boiling mad for some time.
Philicious, you back to normal yet?
patient2all
I am contemplating setting up a new account and starting over...
Have you called 1-866-2google?
Keep in mind though you're on shaky ground since it's an on-line pharmacy you're running.
A year or so ago, you'd read a news article on the 'net about someone dying of a drug OD. Then on the bottom there would be two AdSense ads proclaiming 'Get Vicodin Now!'. They've become a lot more pious since.
patient2all
Using Google Adwords in the UK, and just noticed exactly the same thing happened on my account. For no reason, all my campaigns stopped showing yesterday. Very frightening as it took months to establish high CTR on some keywords. My fear is that when the account gets re-started all CTRs will be back to 0, and I loose out on the top positions it took me ages to establish. Still waiting for E-mail support to get back to me (in the UK we don't even have a support telephone number :-(
Will update this thread when I hear back from them.
My fear is that when the account gets re-started all CTRs will be back to 0, and I loose out on the top positions it took me ages to establish.
After my review, all CTRs remained as they were before. I lost nothing except the week's income.
patient2all
this is the Google AdWords Team manner of doing things
Yep, just like the email we were to receive before the "quality" bidding went into effect :)
patient2all
Thank you for your emails.It has come to our attention that your Google AdWords accounts do not comply with our terms of service and advertising policies. As a result, your accounts have been suspended and your ads will no longer run on Google. As noted in our Terms and Conditions, Google reserves the right to terminate advertisements for any reason. To view our Terms and Conditions, please visit [adwords.google.com.au...]
We appreciate your cooperation.
The unfortunate thing is that this came about while I was trying to tidy up a client's account so that the campaigns were clearly delineated by country so we could be very specific about what was being targeted to the US.
Assuming I am not able to successfully argue the point with Google, will I be able just to start a whole new account targeting the same destination URLs?
I had a simillar problem while back. We run a fairly huge monthly campaign, one day the daily cost just dropped for no reason, the next day it was almost at zero, then we had no impressions or clicks for absolutly no reason..
This was the reply I recived when they finnaly understood there was a problem...
" a small problem in Google's ad system resulted in a very small number of advertiser's ads from playing. This was primarily due to the fact that the billing or finance portion of the account was disassociated from the delivery mechanism. In short the campaigns did not have any monetary budget associated with the keywords so the ads did not show. "
So I'm not sure that helps but that's what happend to me!
Let me know how it works out?
Cheers
Orento
Anyway, there were several different domains running under different campaigns under the one account. We are trying to set up a new account for each domain, but Google is rejecting credit cards that should be working. We finally found a card that worked, but the ads are still not showing.
I assume from this that the domains have been blacklisted (as suggested above) and there is little that can be done to fix it.
