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Card Declined issue not resolved over years

google still unable to charge funded cards

     

epcr

12:07 am on Jun 17, 2005 (gmt 0)

10+ Year Member



I have been reading reports for this issue dated year 2003 and I'm still experiencing it now a day.

Is it possible that google has not fixed the 'declines issue' on funded and active credit/debit card over 3 years?

That fight with the complex and deep organization of the system and I'm wondering why google doesn't care to get payed by its advertiser.

Could someone say a definitive word on this?

StupidScript

11:28 pm on Jun 17, 2005 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



A problem we encounter EVERY MONTH (!) with our credit cards as used by Google is that the card companies freak when they see a $600 charge every two days, and they stop allowing charges to be posted to that card until we call the card company and tell them (EVERY MONTH!) that it's okay to let Google hit the card that often for that much ... then the card company says, "OK", and the charges can go through.

It doesn't matter how close to the card limit we are, it's always the card company clamping down, and there's nothing Google can do about that.

Anyway, that's been my experience (EVERY MONTH!) for the past 4 years.

epcr

1:35 am on Jun 18, 2005 (gmt 0)

10+ Year Member



The issue i'm talking is different. Google doesn't try to charge a credit card becouse, for some unknown reason, he beleaves the card will be declined, he just doesn't try to charge it and say declined, even a new brand debit card or a daily used card linked to a thousands dollars bank accounts; this if they are inserted in place of a previous declined card. He just brands each following card as declined.

By the way, about your experience, does google run your ads while you're waiting the charge approval by your card company? If not, how much time it takes to try to charge your card again and run your ads?

StupidScript

5:37 pm on Jun 18, 2005 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



does google run your ads while you're waiting the charge approval by your card company? If not, how much time it takes to try to charge your card again and run your ads?

No, Google suspends the account and its campaigns while waiting for a credit card update.

I check every day to see if the charges have gone through, and when I see the "could not process" warning after logging in to my account (Why can't they send an email when this happens? It's not hard to do ...), I switch to Card B. When that gets declined, I switch back to Card A. As soon as the card is accepted (usually in about 20 seconds), the ads go back online.

A couple of weeks ago their credit card updating application was broken, and it took 8 days to finally get the card info updated. Since they don't take payments over the phone or in any other way for most advertisers, my ads were down for the whole 8 days while we wasted time passing emails back and forth about cleaning cookies and clearing the cache. THAT was a major pain.

epcr

11:51 pm on Jun 18, 2005 (gmt 0)

10+ Year Member



When you switch again to card A, what adwords says? Does it say the card is accepted or declined? And, the card get charged on your statement?

jotafk

4:42 pm on Jun 20, 2005 (gmt 0)

10+ Year Member




I had this problem once. My second credit card, which was valid, was also denied.

I could only solve this by phoning Google directly and explaining the issue.

croky

4:48 pm on Jun 20, 2005 (gmt 0)

10+ Year Member



what happens if you don't pay at all? Will they sue you?

bostonseo

8:55 pm on Jun 20, 2005 (gmt 0)



Google's finance department....Don't get me started.
 

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