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AdWords Stopped

and no response from google

         

jdancing

2:53 pm on May 4, 2003 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



About 4 days ago my Adwords stopped appearing after 3 months of steady service. I sent Google a two emails asking what happened and have not recieved a response. I checked account info and all looks fine.

Does anyone know what may be going on?

vibgyor79

1:08 pm on May 5, 2003 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



This used to happen 2 or 3 months back - I thought it was fixed now. Anyway, when this happens, you will have to followup on your mails to Google.

Google has either accidently or intentionally taken down your account. Possible reasons -

- You have multiple accounts (or you have logged into different accounts from the same PC)
- You have had problems with credit card billing before
- Somebody in this forum posted that after you reach certain number of impressions, Google "reviews" your account (not very sure about this though)

All I can say is wait for them reply back. If they don't, signup for a new account.

jdancing

1:15 pm on May 5, 2003 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



Still no Adwords and no reply from Google. Credit card is going strong and I really have made no changed to Adwords for over one month. I also have been getting a good click thru rate.

Wierd that I would get no reply. Are they that short staffed?

vibgyor79

1:38 pm on May 5, 2003 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



Don't expect a reply during weekends. However, they do reply within 24 hours for usual queries during business days.

But when I had the same problem a few months back, they took their own sweet time (6 days) to fix the problem, that too after some "heavy-duty" followup over email.

Fighting Falcon

9:41 pm on May 5, 2003 (gmt 0)

10+ Year Member



I've had a similar problem for last few days. They're showing my ads but not full time. Even those with a high CTR!

As its a holiday weekend here in UK I was hoping for some extra sales :) Thanks Google!

jdancing

9:01 pm on May 6, 2003 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



I finally got a reply on Adwords and it was my fault. The campaign date that I set "way out" in the future and forgot about, expired. Google replied on Monday afternoon and put me back on track, I guess the weekend delayed thier response.

This time I set my campaign date WAY out in the future but next time I am sure I won't forget about it....

buckworks

9:07 pm on May 6, 2003 (gmt 0)

WebmasterWorld Administrator 10+ Year Member Top Contributors Of The Month



Excuse me folks, I have to go check some dates ...

twoline

11:57 pm on May 6, 2003 (gmt 0)

10+ Year Member



I've also had this kind of problem when you set a total spending limit and forget about it.

GoogleGuy

2:55 am on May 11, 2003 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



Hey, glad they got back to you after the weekend was over, jdancing.