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here's one for your friday love letter to the powers that be ...
many a time an advertiser is having to use a different credit debit card then his/her company card.
could be his/her personal, or spouses card.
so why oh why, does Google not have a seperate section for CARD billing (for security and visa/mastercard purposes) and another section for Invoice purposes.
I can see many a taxman getting funny wanting to know why company X is claiming for spending done on Mrs Xs personal name and address.
anyone else agree ...
If we could have those 8-12 days before the 1st of the next month to transfer over to AW for the upcoming month, would be a great help.
I for one would spend more that way....probably double my ad spend if I could do that...and hopefully make more too! :-)
Use the AdSense balance against AdWords first, then deduct from credit card (or another source). Any surplus as the end of the month can sent by check (or whatever).
(I bet some people are scratching their heads at this request - easier to understand if you run multiple sites with very different types of traffic.)
I think it's just about providing good customer service and making your customers feel that you appreciate their business, something that I often wonder if Google does appreciate.
eg: yesterday I got 500 clicks at 0.04p/click
Total = £20
I made £23 in sales on that day testing, so yippee £3 profit. I might push this campaign further.
Oh no, wait a minute! I have to now do my calculations to add VAT to what I have spent on clicks. Works out at £3.50. So I actually made a loss of £0.50. I want to be able to see this immediately. Not have to get my calculator out to figure how much of a loss I made that day.
Please add VAT to clicks as they occur. Please!
I'm back from a three day weekend, and am delighted to see that this thread has really taken off. Thanks to Shak for initiating it, and to all who have posted.
I'll send the link to this entire thread to the correct teams in this week's Advertiser Feedback Report, along with some verbatim quotes. So keep those cards and letters coming in!*
(BTW the Advertiser Feedback Report actually goes out on Thursday now, rather than Friday...)
* Hmmmm. I may be dating myself with this classic catch-phrase from the distant past!
joined:Mar 8, 2002
Amex--getting Skymiles for all the $ I pay Google
Lucky you - Amex cancelled our cards, saying that it was against their terms and conditions to use it to pay suppliers!
I second (third, fourth) a backup credit card option.
Happy travelling Shak - say hi to HK for me.
They didn't do Australian Dollars when I started adwords but they do now.
I think I would have to close the account and start again to get an AUD bill so why not just allow us to change the currency?
Thanks to everyone for all the billing feedback in this thread, which I am about to start incorporating into the Advertiser Feedback Report. It'll be going out in about 4 hours, so still time for your late-breaking suggestions/Comments. ;)
(As I mentioned, I'll be forwarding the link to the entire thread, so all comments will be seen - and I'll also quote several, verbatim, in the report itself.)
When a payment does fail, rather than having to put in the CC details again, I think a "try again" button would be great (after I have transferred funds onto the card).
WOW! That was fast... I just got an email telling me that my payment couldn't be processed.
This has been in place for ages - I think what many of us are looking for is something that gets round the problem of adverts being dropped immediately when billing failure occurs