- Hard to reach reps.
- No direct access to campaign optimizer
- Bad campaign recommendations that drove up CPL.
- Excessive waiting periods.
- Lack of industry trends and performance feedback.
- Rollout problems.
I could go on, but won't bore you with the details....
My question is.
What is your relationship like?
Do you have any designation such as "Platnum", "Silver", or "Gold"?
Do you deal direct or through an 800 number?
Do you get credits when you ask and are justified?
Do you have your reps cell numbers, personal emails, etc?
Do you get trend data for your industry?
Do you get help with organic placement?
Don't get me wrong. I love Google. I just think they are having growth pains. My goal of this thread is to set proper service expectations for someone who will probably spend well over a million dollars with them this year.
