At some point it became impossible to run ads under any of the accounts. You create a campaign, etc. - and nothing happens. No ads, no impressions, no clicks. No info from Google.
My partner emailed several emails to Google - no reply.
I've tried both "stupid" tests: running ads for the same URL under my own account (registered under a different name) - no problem; running an ad for a different URL under one of the partner's accounts - no luck.
Anyone khows what can possibly be the problem?
...At some point it became impossible to run ads under any of the accounts. You create a campaign, etc. - and nothing happens. No ads, no impressions, no clicks. No info from Google.My partner emailed several emails to Google - no reply...
This sounds like an issue that'll have to be resolved with AdWords support - and I do know that you've tried. A couple of questions though:
* Are you writing from within the account, using the 'Contact Us' link? (Your best choice.)
* Or, are you using the adwords-support@google.com email address? (Other addresses will slow response time.)
* Have you checked to see whether email from AdWords is being filtered, and sent to the great unknown? This actually happens a fair amount, and is well worth checking. You might find your answers in the mailbox to which your email program sends spam.
AWA
The ads are actually for a spam filter program that we are selling, and we are quite confident in it. :) It automatically whitelists any address that you send an email to, so there's no chance it goes to spam when a reply comes back (give it comes back from the same address).
But thanks for the advice on how to contact Google. We tried the adwords-support address.
