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0 impression, still getting deactivation notices

Started since yesterday, so far 4 notices

   
9:25 pm on Feb 1, 2003 (gmt 0)

10+ Year Member



Since yesterday morning, I started getting account deactivation notices. When the first one came, I checked my stats. No impression, no click-through. For the day before, the CTR is pretty okay. That was early in morning, so I thought stat update might be delayed. I paid the $5 fine and restored the account. For the most of day, it showed 0 impression. Got another alert in the afternoon. Checked stat shows 3 impressions.

Again this morning got another alert. Checked stat. Yesterday's stat was finally updated. total impression is way too low compared to other days. But the CTR is 1.6%. This is not below the minimum. Today's stat - 0. Got another alert 45 mins ago. STAT? 0. This is the 3rd one after the fine. So? I have to pay fine again.

At this point, what am I supposed to do? I have no stat. I do not know which keywords are doing bad. I already deleted a bunch of keywords since yesterday.

I have no clue what had happened suddenly. These ads are running for months with exception of 2 adgroups. These 2 are running since 2-3 weeks. These have pretty good average CTR.

I have sent 3 emails to Google since yesterday. No reply. Great customer service. No even an automated reply.

Googleguy, are you here?

3:59 am on Feb 2, 2003 (gmt 0)

10+ Year Member



If you keep getting the same notice for the same words, that is an indication that the words you are using are not being used to search.
4:59 am on Feb 2, 2003 (gmt 0)

10+ Year Member



I am using this these keywords for the last 5-6 months and paid thousands for these ads.
5:02 am on Feb 2, 2003 (gmt 0)

10+ Year Member



Another issue is I do not know which adgroup(s) is/are causing this low CTR problem unless they update the stat on regular basis. Interesting thing is today's (2/1) stat is still zero and yesterday's (1/31) stat is still getting updated. It almost doubled since I posted this message. But no change for 2/1 stat.
6:04 am on Feb 2, 2003 (gmt 0)

10+ Year Member



Without knowing any of the keywords it is difficult to say much more.

However, since they apparently don't allow specific keywords to be posted here...

1:34 pm on Feb 2, 2003 (gmt 0)

10+ Year Member



Finally got a reply from Google customer service. They have credited all these fines I paid.

Here is a clip from the email:
"We apologize for the inconvenience of the reporting delays. Our engineers are diligently working toward resolving the issue quickly."

The email came at 2:2AM EST. I got another alert at 7AM this morning. Customer service email suggested to remove all single words and mentioned minimum CTR is at least 0.5%. I removed ALL single words for 2 new adgroups I added in the last few weeks. I'll wait and see what happens.

Thanks, Google. At least I got a human response.

2:49 pm on Feb 2, 2003 (gmt 0)

10+ Year Member



they must have problems still..
i got no deactivation messages, but stat show zero, ads showing up in searchings though

have u got any news?

 

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