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Again this morning got another alert. Checked stat. Yesterday's stat was finally updated. total impression is way too low compared to other days. But the CTR is 1.6%. This is not below the minimum. Today's stat - 0. Got another alert 45 mins ago. STAT? 0. This is the 3rd one after the fine. So? I have to pay fine again.
At this point, what am I supposed to do? I have no stat. I do not know which keywords are doing bad. I already deleted a bunch of keywords since yesterday.
I have no clue what had happened suddenly. These ads are running for months with exception of 2 adgroups. These 2 are running since 2-3 weeks. These have pretty good average CTR.
I have sent 3 emails to Google since yesterday. No reply. Great customer service. No even an automated reply.
Googleguy, are you here?
Here is a clip from the email:
"We apologize for the inconvenience of the reporting delays. Our engineers are diligently working toward resolving the issue quickly."
The email came at 2:2AM EST. I got another alert at 7AM this morning. Customer service email suggested to remove all single words and mentioned minimum CTR is at least 0.5%. I removed ALL single words for 2 new adgroups I added in the last few weeks. I'll wait and see what happens.
Thanks, Google. At least I got a human response.