Welcome to WebmasterWorld Guest from 188.8.131.52
Again this morning got another alert. Checked stat. Yesterday's stat was finally updated. total impression is way too low compared to other days. But the CTR is 1.6%. This is not below the minimum. Today's stat - 0. Got another alert 45 mins ago. STAT? 0. This is the 3rd one after the fine. So? I have to pay fine again.
At this point, what am I supposed to do? I have no stat. I do not know which keywords are doing bad. I already deleted a bunch of keywords since yesterday.
I have no clue what had happened suddenly. These ads are running for months with exception of 2 adgroups. These 2 are running since 2-3 weeks. These have pretty good average CTR.
I have sent 3 emails to Google since yesterday. No reply. Great customer service. No even an automated reply.
Googleguy, are you here?
Here is a clip from the email:
"We apologize for the inconvenience of the reporting delays. Our engineers are diligently working toward resolving the issue quickly."
The email came at 2:2AM EST. I got another alert at 7AM this morning. Customer service email suggested to remove all single words and mentioned minimum CTR is at least 0.5%. I removed ALL single words for 2 new adgroups I added in the last few weeks. I'll wait and see what happens.
Thanks, Google. At least I got a human response.