must say, based on the questions they were asking, they know EXACTLY what is required by the advertiser.
be interested to know how many others got the email.
without going into real detail, questions such as "would you like real time support via online chat" and "notifications by SMS were part of the survey.
superb bit of work Google, step forward and take a bow ....
Shak
In most industries when you want a focus group or feedback on the management of your company, you have to pay big money for consultancy or focus groups, this is the only industry I know where so much feedback and information is given up for nothing.